Transforming The Customer Service Experience
Date and time
Wednesday 10. March - 11.00-11.45 CET / 12.00-12.45 EET
Join us for this “Lunch and Learn Session” where you can enjoy a free lunch* delivered on your door while watching our webinar.
In this webinar we will tell you more about how you can increase customer satisfaction and delight your customers with proactive service from issue to resolution. We will show you how you can improve service operations and engage customers with digital workflows and give you examples of how our customers have boosted efficiency by automating their processes from the front office to the back.
The digital workflows in the ServiceNow CSM solution let you improve service operations and engage your customers. Make customer service flow by:
Connect teams to boost efficiency
- Automate processes
- Route tasks
- Group cases to streamline resolution
Proactively address customer issues
- Monitor services to identify problems and notify impacted customers
- Fix issues faster by analyzing workflow trends to increase automation
- Automate common customer requests
- Make API’s work for you
- Empower agents with an intelligent workspace
We will also show some real-case examples of challenges we have solved for customers.
The webinar is targeting product owners, business owners, architects etc. who want to see how the digital workflows in ServiceNow can help streamline your Customer Service.
*Lunch is offered to our audience in Sweden, Finland or Norway. By signing up you will receive a voucher you can use for ordering lunch at Wolt. Please note that Wolt only delivers lunch in the bigger cities. You can check if they deliver to your address by visiting their homepage.