The Road to Transforming the Customer Service Experience
An exceptional customer experience – that’s the key to success in today’s market. You’re probably familiar with the Gartner statistic that says 80% of an organization’s future profits will come from just 20% of existing customers. It’s just one reason why customer service is a C-suite priority. To deliver that experience, organizations must look beyond CRM to examine every aspect of their offerings. Download the ebook, The Road to Transforming the Customer Service Experience.
Find out why it’s important to:
- Develop a roadmap
- Encourage collaboration for resolving complex issue send-to-end
- Understand the value of preventing and preempting service issues
