Are you our next ServiceNow CSM Solution Consultant in the Benelux?
Ben jij onze volgende ServiceNow CSM Solution Consultant?
Ben je op zoek naar een versnelling in je carrière en wil je werken met de beste cloud platformen op de markt? Dan ben je bij ons aan het juiste adres!
The Cloud People is een snelgroeiende Full ServiceNow Lifecycle Partner in Europa en in de VS. Voor onze activiteiten en gloednieuwe TCP-kantoor in Amsterdam zijn we op zoek naar ServiceNow Customer Service Management (CSM) Solution Consultants om ons team in de Benelux te versterken. Als ervaren CSM Consultant begeleid je klanten op hun ServiceNow CSM journey en vertaal je klantwensen naar naar technologie oplossingen. Dit is een hands-on rol die waar het leiden en succesvol opleveren van CSM engagements centraal staat.
Wij zoeken mensen met de volgende kwalificaties:
- Aantoonbare ervaring in het begeleiden en ondersteunen van CSM engagements, tijdens presales-, ontwerp- en implementatiefasen.
- Een track record in het leiden van ten minste drie full lifecycle CSM implementaties
- Combineert thought leadership met diepgaande vakinhoudelijke expertise van ServiceNow CSM, Portal en aangrenzende platform domeinen zoals Field Management en ITSM/ITOM.
- Ervaring in het leiden van klant workshops en business requirements kunnen vertalen naar user stories
- Beheersing van zowel de business als technische aspecten met het vermogen om te kunnen samenwerken met mensen op verschillende niveaus
- Ervaring in het ontwerpen, configureren en implementeren van ServiceNow CSM oplossingen die voldoen best practices and industrie standaarden
- Gedegen kennis van Organizational Change Management (OCM) en het ontwikkelen van communicatie, test en training plannen
- Beheersing van zowel de business als technische aspecten met het vermogen om te kunnen samenwerken met mensen op verschillende niveaus.
Typische kenmerken van onze gespecialiseerde ServiceNow CSM solution consultants (een of meerdere van de volgende):
- 5+ jaar ServiceNow-gerelateerde ervaring.
- Diepgaande kennis van het CSM-business domein, met het vermogen om theoretische concepten en klantvereisten te vertalen naar praktische waardevolle klantoplossingen
- Sterk begrip van ServiceNow architectuur, ontwikkeling en best practices.
- Beschikt over CIS-CSM of CSM Professional Suite accreditaties en bij voorkeur accreditaties in aangrenzende domeinen op het platform zoals ITSM en ITOM.
- Uitstekende interpersoonlijke vaardigheden, klantgerichte houding en ervaring met het werken met een divers team.
- Aantoonbare ervaring met Agile/ Scrum
- Vloeiend in Nederlands en Engels.
Are you our next ServiceNow CSM Solution Consultant?
Are you looking to accelerate your career and want to work with one of the leading cloud-based Platforms? Then you have come to the right place!
The Cloud People, a Full ServiceNow Lifecycle Partner is growing rapidly in Europe and US. For our activities and brand new TCP office in Amsterdam we are looking for ServiceNow CSM Solution Consultants to join our team in The Benelux. As an experienced CSM Consultant you will be guiding customers on their ServiceNow CSM journey and be the bridge that enables technology to solve business needs. This is a hands-on role capable of leading CSM implementations to ensure customer engagements are successfully delivered.
We are looking for people that can:
- Demonstrated experience in guiding and supporting CSM engagements during presales, design and implementation stages.
- Experience in leading at least three full lifecycle Customer workflow implementations
- Combines thought leadership with deep subject matter expertise related to ServiceNow CSM, Portal and adjacent platform capabilities like Field Management and ITSM/ITOM
- Experience in leading client workshops, translating business requirements into user stories
- Experience with designing, configuring, and deploying ServiceNow ITOM solutions that meet business requirements and adhere to industry best practices and standards.
- Solid understanding of Organizational Change Management (OCM and experienced in developing communication, test and training plans
- Can master both the technical and business side and ability to work with people acting on multiple levels.
Typical traits of our ServiceNow CSM specialized solution consultant’s (one or many of the following):
- 5+ years of ServiceNow related experience.
- Excellent CSM business domain understanding, with the ability to translate theoretical concepts and client requirements into practical solutions that deliver value.
- Strong understanding of ServiceNow architecture, development, and best practices
- Holds CIS-CSM or CSM professional Suite accreditations and preferably accreditations of interconnected platform domains like Field Management and ITSM/ITOM
- Excellent interpersonal skills, customer-centric attitude, and experience working with a diverse team.
- Experience with Agile/ Scrum
- Fluent in Dutch and English.
Who we are:
The Cloud People’s vision is to be a leading provider of services for the most innovative cloud-based platforms. We have the industry’s best experts, distinctive operating methods and tools, and a passion for helping clients to succeed.
The Cloud People is a certified ServiceNow and Google Cloud Platform Partner. We help and guide organizations to transform their business to ServiceNow, one of the leading cloud platforms on the market today.
Our team of project managers, designers, developers, Cloud Architects and data engineers build smart service management solutions for our clients. By utilizing our Value Accelerators we guarantee a smooth implementation, increased transparency, and no unpleasant surprises.
Our culture:
Becoming a part of the The Cloud People entails becoming a part a team where the culture is built up around 4 F’s;
- We have Fun at work and have a social and inclusive work environment
- We have a Fair and transparent grading system which promotes people for their skills and knowledge and gives people the opportunity to advance through training and certifications
- We Focus solely on the two leading cloud solutions - ServiceNow and Google Cloud Platform in order to ensure that we can offer our customers the best competency available.
- We believe that the Future workplace is modern, flexible and fuzz free workplace that encourages creativity and limits the need for dull reporting procedures
What we offer:
At The Cloud People, the People are the most important asset and therefore we have a strong focus on the well being of our employees. We provide our employees with;
- Flexible working days
- Hybrid model for onsite/remote work
- Lunch and break time food
- An energetic environment with a lot of social happenings
- Training and certifications
- Bring your own device
- Competitive compensation
- Bonus based on company performance
- Pension scheme.
Sounds interesting?
Send your resume and cover letter to; Marianne Hisdal, Capability Manager TCP,
Marianne Hisdal,
mobil; +4525102325
marianne.hisdal@thecloudpeople.com