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In this session, Mikko Pärkkönen hosts Ville Rautio and Jukka Alapiha from Elisa, who share their journey toward achieving zero-touch service in their ServiceNow environment.https://www.thecloudpeople.com/hubfs/videos/2026-Elisa-webinar-zero-touch-25-march.mp43034nonohttps://www.thecloudpeople.com/hubfs/2025-AI%20ready%20CMDB%2019.8.mp4/medium.jpg2025-AI ready CMDB 19.82025-AI ready CMDB 19.8https://www.thecloudpeople.com/hubfs/2025-AI%20ready%20CMDB%2019.8.mp42643nonohttps://www.thecloudpeople.com/hubfs/2026-Netox%20part2%2020May.mp4/medium.jpg2026-Netox part2 20May2026-Netox part2 20Mayhttps://www.thecloudpeople.com/hubfs/2026-Netox%20part2%2020May.mp42418nonohttps://www.thecloudpeople.com/hubfs/videos/2025%20Key%20elements%20to%20CSM%2023.01.mp4/medium.jpg2025 Key elements to CSM 23.012025 Key elements to CSM 23.01https://www.thecloudpeople.com/hubfs/videos/2025%20Key%20elements%20to%20CSM%2023.01.mp43370nonohttps://www.thecloudpeople.com/hubfs/2025-From%2018%20Service%20portals%20to%201-BOS.mp4/medium.jpgImproving Employee Experience Through Portal TransformationWelcome to an insightful discussion on unifying service portals for enhanced user experience. In this video, Camilla and Sondre from Battlestan share their transformative journey from managing 18 separate service portals to one streamlined platform using ServiceNow. Key points covered in this presentation include: - Introduction to Bertel O Steen: Discover the diverse operations of Bertel O Steen beyond cars, including real estate and various brands, emphasizing the necessity for a unified service approach. - The Start of the Journey: Learn how Battlestan initially adopted ServiceNow for IT service management, transitioning from email communication to a dedicated IT portal, enhancing efficiency and support. - Expanding Beyond IT: Understand the challenges and strategies involved in integrating logistics and finance departments into the ServiceNow platform, overcoming resistance through effective training and showcasing successful use cases. - The Complexity of Multiple Portals: Hear about the user feedback and operational challenges stemming from managing multiple portals, leading to the decision to consolidate into a single portal. - Implementation of Employee Center: Dive into the design and implementation process of the new Employee Center, which was tailored to user needs through extensive research and user persona analysis. - Key Takeaways and Insights: Gain actionable insights into the importance of user-centered design, the benefits of out-of-the-box solutions, and the value of fostering internal advocacy for technology adoption. Join us as we explore how Bertel O Steen successfully navigated its service portal transformation, offering valuable lessons for any organization looking to enhance service delivery and the user experience.https://www.thecloudpeople.com/hubfs/2025-From%2018%20Service%20portals%20to%201-BOS.mp43538nonohttps://www.thecloudpeople.com/hubfs/videos/2025-26.3-Managing%20and%20scaling.mp4/medium.jpg2025-26.3-Managing and scaling2025-26.3-Managing and scalinghttps://www.thecloudpeople.com/hubfs/videos/2025-26.3-Managing%20and%20scaling.mp42220nonohttps://www.thecloudpeople.com/hubfs/2026%20-%20AI%20includedUnderstanding%20ServiceNows%20new%20packaging%20model.mp4/medium.jpg2026 - AI includedUnderstanding ServiceNows new packaging modelIn today's fast-paced tech environment, understanding the evolving landscape of ServiceNow is crucial for organizations. Join us in this insightful discussion as Tereza Schneider, a seasoned licensing advisor and former ServiceNow deal desk manager, shares her expertise on ServiceNow's exciting transition to AI-native packaging models. Key topics covered in this video include: - **ServiceNow's Evolution**: Discover how ServiceNow has transformed from a straightforward ITSM platform into a complex, AI-led ecosystem. - **New AI Native Packages**: Learn about the three tiers of ServiceNow's AI-native offerings—Foundation, Advanced, and Prime—and their unique functionalities. - **Mapping Legacy to New Tiers**: Understand how existing customers can navigate the transition from legacy packaging to new tiers, ensuring they maximize their current contracts and AI capabilities. - **Cost Implications**: Unpack the costs associated with migrating to new packages, including the balance between fixed pricing and variable AI consumption costs. - **AI Journey and Maturity**: Explore how organizations can assess their AI maturity and align it with ServiceNow's new offerings to drive value and efficiency. By the end of this video, you'll gain actionable insights on how to optimize your ServiceNow experience, leverage AI for operational excellence, and make informed decisions about your software contracts. Don’t miss out on understanding how to future-proof your organization with the right tools and strategies for success in the evolving digital landscape.https://www.thecloudpeople.com/hubfs/2026%20-%20AI%20includedUnderstanding%20ServiceNows%20new%20packaging%20model.mp42111nonohttps://www.thecloudpeople.com/hubfs/videos/2025-27.2-Employee%20Center-7%20things.mp4/medium.jpg2025-27.2-Employee Center-7 thingsAre you struggling to enhance your employee experience through effective digital portals? Join us in this insightful webinar as we explore the common pitfalls in implementing an Employee Center and how to avoid them. In this session, Lasse Rickardt introduces senior experts Anja and Sondre, who share their extensive experience in developing employee portals. The discussion covers: - **Real-World Experience**: Anja and Sondre share lessons learned from various customer cases, highlighting the importance of aligning the Employee Center with user needs. - **Common Mistakes**: Discover the seven most prevalent mistakes organizations make when implementing an Employee Center, such as viewing it merely as a technical upgrade and overlooking user feedback. - **User-Centric Design**: Understand the significance of listening to employees to create efficient forms and processes that minimize confusion and enhance productivity. - **Vision and Strategy**: Gain insights on how to develop a clear roadmap for your portal's future, ensuring it serves as a unified resource for all departments. Key takeaways from this video include actionable strategies to improve employee engagement through well-structured portals, the importance of user feedback in design, and how to communicate effectively without technical jargon. Transform your Employee Center into a valuable asset that elevates your organization's employee experience. Tune in now for expert advice and practical insights that will guide you on your journey toward enhanced employee engagement.https://www.thecloudpeople.com/hubfs/videos/2025-27.2-Employee%20Center-7%20things.mp43323nonohttps://www.thecloudpeople.com/hubfs/videos/2025-Sulzer%20Back%20to%20out-of-the-box%2029.1.mp4/medium.jpg2025-Sulzer Back to out-of-the-box 29.12025-Sulzer Back to out-of-the-box 29.1https://www.thecloudpeople.com/hubfs/videos/2025-Sulzer%20Back%20to%20out-of-the-box%2029.1.mp43663nonohttps://www.thecloudpeople.com/hubfs/2025-20-5-Highlighs%20form%20Knowledge.mp4/medium.jpg2025-20-5-Highlighs form Knowledge2025-20-5-Highlighs form Knowledgehttps://www.thecloudpeople.com/hubfs/2025-20-5-Highlighs%20form%20Knowledge.mp43384nonohttps://www.thecloudpeople.com/hubfs/2026-AI%20agents%20in%20Action%2020%20April.mp4/medium.jpg2026-AI agents in Action 20 AprilUnlock the potential of AI agents in your business with our latest session on CRM solutions from ServiceNow. This engaging video dives into the transformative capabilities of AI agents and how they can streamline customer relationship management. Key highlights from this video include: - A comprehensive introduction to AI agents and their strategic applications in CRM. - Insights from Maria, a CRM advisory solution consultant, on out-of-the-box agentic use cases including sales order management, customer service, and field service management. - Real-world demos showcasing how AI agents can automate tasks, triage cases, and enhance customer interactions. - The introduction of ServiceNow's AI Control Tower for business reinvention, emphasizing security and data integrity. Throughout the session, we explore how AI can free up time for human agents, allowing them to focus on complex tasks while improving customer satisfaction and driving revenue growth. Viewers will gain actionable insights into identifying their own AI use cases and implementing these cutting-edge solutions effectively. Join us to see how the future of CRM is not just about managing relationships but enhancing them through intelligent automation. Discover the power of ServiceNow’s AI agents and learn how to propel your organization to new heights of efficiency and customer engagement.https://www.thecloudpeople.com/hubfs/2026-AI%20agents%20in%20Action%2020%20April.mp42495nonohttps://www.thecloudpeople.com/hubfs/videos/netoxs-servicenow-ai-journey-the-first-mile-2025-10-28.mp4/medium.jpgNetox ServiceNow AI journeynetoxs-servicenow-ai-journey-the-first-mile-2025-10-28https://www.thecloudpeople.com/hubfs/videos/netoxs-servicenow-ai-journey-the-first-mile-2025-10-28.mp43058nonoCloudPeopleServiceNowTPSMITServiceManagementAIImplementationNetoxAIJourneyhttps://www.thecloudpeople.com/hubfs/2025-15.5-Cinia%20webinar.mp4/medium.jpg2025-15.5-Cinia webinar2025-15.5-Cinia webinarhttps://www.thecloudpeople.com/hubfs/2025-15.5-Cinia%20webinar.mp42650nonohttps://www.thecloudpeople.com/hubfs/2026%20-%20ServiceNow-putting%20AI%20to%20work.mp4/medium.jpg2026 - ServiceNow-putting AI to workUnlock the potential of your workforce with ServiceNow's innovative solutions. In this engaging webinar, we explore the transformative capabilities of EmployeeWorks, AI Agents, and AI Control Tower, designed to streamline processes and enhance employee experiences. Join our expert panel, including Sondre, Rama, Erik, and Martin, as they delve into: **1. EmployeeWorks Overview:** Discover how EmployeeWorks redefines the employee experience by simplifying onboarding and task management. Learn how AI can seamlessly connect various departmental processes, allowing employees to focus on their work without the burden of navigating complex systems. **2. Real-World Applications:** Rama shares an insightful story about Rune, a new employee facing common onboarding hurdles. Understand how EmployeeWorks eliminates these challenges, providing a unified platform for tasks ranging from IT requests to HR queries. **3. Demo of EmployeeWorks Web:** Experience a live demonstration showcasing the platform's user-friendly interface, its ability to provide instant answers, and how it automates tasks across multiple systems, including Workday and ADP, all while accommodating over 100 languages. **4. Getting Started with EmployeeWorks:** Sondre outlines actionable steps to implement EmployeeWorks in your organization. Key insights include mapping existing knowledge sources and creating effective templates to optimize AI content generation. **5. Introduction to AI Agents:** Erik discusses the future of support organizations with zero-touch support, emphasizing how AI can proactively resolve issues. Learn about the autonomous workforce concept and how it integrates AI agents to enhance operational efficiency. Key takeaways from this session include: - The importance of simplifying employee interactions with technology. - Practical steps to implement and scale EmployeeWorks. - Insights into leveraging AI for proactive support and case resolution. 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