ServiceOps SmartPath

The smartest, fastest way to set the foundation for an AI-driven Autonomous IT future with ServiceNow
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The ServiceNow® Autonomous IT journey can be long and tedious

Many ServiceNow investments are failing to deliver on the promise of an Autonomous IT future because they lack the foundational ServiceOps layer—the critical engine required to fuel the AI platform and drive true innovation.

  • Vast selection of capabilities
  • Underqualified or outsourced teams
  • Long implementation timelines
  • Over customizations

With our ServiceOps smartpath you'll get:

Our accelerated solution delivers fast, cost-effective results by implementing the essential ServiceNow ITSM & ITOM capabilities through expertly designed and tested, pre-defined work packages.
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ITSM & ITOM up and running in 12-16 weeks
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7 core ITSM & ITOM work packages
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Clear outcomes & low-risk approach
What you'll get

7 core work packages to launch your ServiceOps journey

Get only the essential capabilities you need to take on your ServiceNow Autonomous IT journey.
Foundations

Implement your foundational instance properties so that you achieve unified navigation across Employee Center and Service Operations Workspace.

Incident Management

Deploy a robust Incident Management setup so that you can resolve disruptions quickly while minimizing impact on your business operations.

Service Catalog Management

Establish a structured Service Catalog so that your employees have easy, self-service access to a pre-defined set of services.

Change Management 

Build automated change workflows so that you can increase change velocity while minimizing risk and ensuring governance.

Knowledge Management

Set up a centralized knowledge base so that your employees and agents can find answers and resolve issues faster.

CMDB Foundation

Implement and populate your CMDB with foundational CI classes so that you can empower and mature your core ITSM processes with the right data and AI.

Key Add-ons

Leverage standard reporting and integrate MS Teams so that you can gain comprehensive insights and streamlined collaboration in a single platform. 

ServiceOps SmartPath helps organizations see outcomes like:
  • Central platform for AI-driven IT Services and Operations
  • Improved cross-department collaboration
  • Higher end user satisfaction scores
  • Reduced operational costs
  • Enhanced visibility and control of employee experience

Experience speed to value like you’ve never seen
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Check out our case studies
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