SmartForward AI

SmartForward AI is a structured readiness assessment and roadmap for launching ServiceNow AI. It helps you align stakeholders, verify prerequisites (platform, data, and knowledge), prioritize the right use cases, and define a clear plan to move from ambition to execution

After 2 weeks you receive a readiness summary with the key prerequisites, gaps, and recommendations—plus an initial prioritized shortlist of AI use cases and clear next steps. You’ll know what to do first and what to fix before moving into implementation.

Typical scope includes ITSM, CSM, HRSD, self-service and knowledge, and platform foundations. The exact scope is agreed at kickoff based on your goals and current maturity.

Weeks 3–6 focus on turning readiness into an execution-ready plan. We refine use cases, define success measures, confirm dependencies, and deliver a sequenced roadmap (90 days + 6–12 months) with governance and adoption recommendations—so you can start implementation with confidence

This is not only ideation. SmartForward AI combines stakeholder alignment with a structured assessment of platform and data/knowledge readiness, then prioritizes use cases and delivers an actionable roadmap tied to prerequisites—so the output is executable.

We typically need 2–4 stakeholders for workshops, access to relevant platform and process documentation, and visibility into your knowledge and data sources that support self-service and automation.

Yes. SmartForward AI can be followed by an implementation phase, a pilot, enablement, or managed delivery—depending on your preferred pace and internal capacity.

Success means you have a prioritized set of AI use cases, confirmed prerequisites and ownership, a practical roadmap with clear milestones, and a plan you can execute—without wasted effort or scope surprises