IT Service Management is an approach to supporting and designing IT services in use by many organizations. This article attempts to give a short...

On January 17th, 2025, the new EU regulation called the Digital Operational Resilience Act (DORA) came into force to strengthen the IT security of...

Breaking down different service types through a simplified example Business Services, Technical Services, Application Services, Business Service...

As a consultant, I was recently tasked with helping a client "get up-to-date on CMDB." The goal was to establish integrations to import data into the...

ServiceNow’s AI-driven technology redefines what's possible, from streamlining customer interactions to boosting agent productivity. Discover insider...

Imagine a bustling city where the traffic lights are poorly timed and the roads are filled with unnecessary detours. The result? Frustrated...

In today's data-driven world, protecting employee privacy is no longer an option but a necessity. Organizations face a growing landscape of privacy...

In today's fast-paced digital world, efficient service delivery is crucial for business success. This is where ServiceNow Portals come into play,...