Google Workspace has unveiled new security and compliance controls designed to safeguard enterprises and public sector organizations against modern...

With Service Operations, we are merging the ITSM and ITOM workflows and fostering comprehensive infrastructure management, synchronizing workflows...

We are currently living in a very interesting age, some would even name it “The AI age”. We are all already aware of the success that OpenAI’s Chat...

Do you want to accelerate productivity and drive efficiency powered by GenAI? Do you want to improve experiences for both your employees and...

Discover the secrets of seamlessly transferring chats from Virtual Agent to Live Agent with the help of Advanced Work Assignment and selectable...

In ServiceNow, a Catalog Item refers to a specific product, service, or requestable item available in the service catalog. Users can select and...

Boost productivity and precision with the power of Service Operations. Simplify and optimize operations, automate workflows, and elevate employee...

In San Diego and Tokyo release Themes are created manually. Basic theme used in the Next UI experience is called Polaris, and it needs to be replaced...

The purpose of this article is to breakdown and simplify use and concepts behind the KPI composer tool that is complementary to the whole Performance...