Discover the secrets of seamlessly transferring chats from Virtual Agent to Live Agent with the help of Advanced Work Assignment and selectable...

In ServiceNow, a Catalog Item refers to a specific product, service, or requestable item available in the service catalog. Users can select and...

Boost productivity and precision with the power of Service Operations. Simplify and optimize operations, automate workflows, and elevate employee...

In San Diego and Tokyo release Themes are created manually. Basic theme used in the Next UI experience is called Polaris, and it needs to be replaced...

The purpose of this article is to breakdown and simplify use and concepts behind the KPI composer tool that is complementary to the whole Performance...

In this blog post, we'll discuss ITOM Governance functionality and its elements in ServiceNow. ITOM Governance refers to the processes and policies...

As the world becomes increasingly reliant on Artificial Intelligence (AI), ServiceNow recognizes its vital role in shaping the future. ServiceNow is...

Simplifying workflows! Two words summarize what ServiceNow do. If your organisation want to take a steep away from manually completing the endless...

The Theme Builder feature is a new tool released via the ServiceNow store in Utah release. It helps to maintain consistency and fulfill customer...