11 min
Odd M. Leonhardsen: Jul 1, 2026
Autonomous AI, EU regulation, and ServiceNow's new commercial model have turned the Common Service Data Model (CSDM) from a hygiene project into the foundation everything else now depends on. Here is why I think every leadership team should treat it...
8 min
ServiceNow has rebuilt its packaging around AI. For platform owners, the change looks like a feature-mapping exercise. But it is really a commercial...
5 min
Odd M. Leonhardsen: Jun 23, 2026
ServiceNow has quietly become the AI platform for enterprise transformation. Most organizations still run it as a ticketing tool under IT Operations,...
1 min
A quiet revolution is changing ServiceNow delivery where a handful of partners have started working in a fundamentally different way giving their...
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4 min
Odd M. Leonhardsen: Jun 17, 2026
The situation More tim e , less m a rgin. On 7 May 2026, EU negotiators reached a provisional agreement — the Digital Omnibus on AI — to postpone the...
4 min
The Cloud People: May 11, 2026
Your AI is already moving into the workflow. Is your governance keeping up? AI is quickly becoming part of how work gets done. In ServiceNow, it can...
4 min
The Cloud People: Mar 25, 2026
In 12 months, a regulator will ask you to trace that AI decision. That is not a forecast. That conversation is already happening — in compliance...
3 min
The Cloud People: Mar 2, 2026
Elisa has been investing in the ServiceNow platform and related AI solutions for years, both in its own operations and in the services it delivers to...
3 min
The Cloud People: Feb 26, 2026
In 2026, those close to the ServiceNow Platform are being asked to do more than keep the platform stable. The expectations have shifted: move faster,...
