Basic system setup
Align instance and system properties with your business needs, branding, and applications.
- Vast selection of capabilities
- Underqualified or outsourced teams
- Long implementation timelines
- Over customizations
- Faster case resolutions
- Improved cross-department collaboration
- Higher customer satisfaction score
- Reduced operational cost
- Enhanced visibility and control of customer experience
Customer data managment
Equip agents with comprehensive customer data views to enhance service and productivity.
Case management
Streamline customer interactions by routing
and prioritizing cases for faster resolution and SLA alignment.
CSM agent workspace
Centralize tasks for efficient service, quick information access, and smooth collaboration.
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Knowledge management
Offer customers and agents instant access to relevant knowledge, reducing case volume.
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Service catalog management
Build service catalogs for various segments, enabling customer self-service.
Customer service portal
Offer customers and agents instant access to relevant knowledge, reducing case volume.
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CSM reporting
Generate reports and dashboards to help your team know what’s working and where to improve.
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