SmartProject

The goal-oriented, tailored implementation approach to on-time, on-budget ServiceNow success.
SmartProject

Your goals turned into tailored ServiceNow capabilities
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Focused on Value, Driven by Results

Every action we take is measured against the value it delivers to you. Our focus is on achieving tangible outcomes that maximize your ROI. To underscore this commitment, we offer a fixed-price delivery model after an initial requirements investigation.

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Structured for Success, Flexible by Design

Our approach is built on a foundation of standardized, proven Now Create best practices, addressing quality and efficiency. Within this powerful framework, we maintain the flexibility to adapt and tailor project management methods directly to your unique needs.

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Expert Guidance,
End-to-End

We partner with you for the full journey. A Senior Engagement Manager will establish clear governance rhythms. With our deep domain experience, we ensure constant capability alignment while focusing on your goals and platform’s future.

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The difference when starting your project with smart goals in mind
Typical implementation project
  • Focus on technical features and functional requirements
  • Static, linear process with scope creep and delays
  • Low adoption and ROI due to unaligned goals and training
SmartProject Methodology
  • Focus on business outcomes and a clear path to ROI
  • Governed path with an iterative approach and quality gates
  • Clear enablement plan with hypercare and ROI review

SmartProject methodology

Our SmartProject methodology, based on best-in-class ServiceNow Now Create standards, ensures project delivery through an iterative, agile, and transparent method based on proven industry practices to ensure you get the most value possible delivered upon your pre-defined goals.
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Stage 1: Understand & Initiate

We investigate and understand your project goals to outline the best approach to take. Subsequently, we align on roles, responsibilities, and the right governance model to make the project a success.
Stage 2: Prepare

We quickly mobilize the team and start with workshops to align on your scope and create a clear blueprint for the project. This ensures everyone is on the same page before we begin.
Stage 3: Create

Our agile teams build and test the solution in sprints, delivering high-quality, crafting your ServiceNow solution based on our joint plan.
Stage 4: Enable

We focus on your users' success with role-based training, user acceptance testing, and hypercare support to ensure a smooth go-live and high adoption.
Stage 5: Operate & Transform

After launch, we ensure long-term value by helping you to plan for the next level of maturity and automation and operating your solution with the help of SmartAMS.

See the difference SmartProject
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