Veho Groups successful digital transformation

The challenge

Streamlining services for growth

Veho Group, a family-owned retailer and distributor of Mercedes-Benz passenger cars and Daimler commercial vehicles across Finland, Sweden, Estonia, Latvia, and Lithuania, employs more than 2,000 people. Their vision is to be “easy to deal with – also digitally,” and to achieve superior customer experiences and staff well-being. To realize this vision, Veho needed to automate service processes, respond faster to business demands, and establish enterprise service management on ServiceNow to support the entire business operation.

The perfect setup

The project team combined local The Cloud People (TCP) consultants in Finland with English-speaking nearshore consultants in Poland. Local advisors ensured cultural understanding and native-language support, while nearshore experts contributed cost-effective development resources. This setup delivered top expertise at competitive rates.

Building the foundation

The first phase focused on ITSM processes, establishing a CMDB and a common data model, and prioritizing integrations with business applications and critical service partners. The team identified and designed ICT services, integrations, and linkages — a pivotal step in making ServiceNow the enterprise service management platform of Veho Group.

The outcome

Benefits for Veho

With ServiceNow in place, Veho has:

Gained full control of internal services and processes.
Established a solid foundation for automation.
Achieved scalability of IT operations to match changing business needs.
Secured full visibility and control of assets and configuration data

Next phase focus areas

Veho’s digital transformation roadmap continues with plans to add more use cases, integrate additional business applications and providers, and enable end-to-end visibility and control on the platform. Automation and AI will be explored further where feasible and cost-efficient.

Veho has future-proofed its business by leveraging ServiceNow for enterprise service management, building a scalable, transparent, and efficient platform for growth and innovation.