Foundations
Implement your foundational instance properties so that you achieve unified navigation across Employee Center and Service Operations Workspace.
The smartest, fastest way to set the foundation for an AI-driven Autonomous IT future with ServiceNow
Many ServiceNow investments are failing to deliver on the promise of an Autonomous IT future because they lack the foundational ServiceOps layer—the critical engine required to fuel the AI platform and drive true innovation.
Our accelerated solution delivers fast, cost-effective results by implementing the essential ServiceNow ITSM & ITOM capabilities through expertly designed and tested, pre-defined work packages.
Get only the essential capabilities you need to take on your ServiceNow Autonomous IT journey.
Implement your foundational instance properties so that you achieve unified navigation across Employee Center and Service Operations Workspace.
Deploy a robust Incident Management setup so that you can resolve disruptions quickly while minimizing impact on your business operations.
Establish a structured Service Catalog so that your employees have easy, self-service access to a pre-defined set of services.
Build automated change workflows so that you can increase change velocity while minimizing risk and ensuring governance.
Set up a centralized knowledge base so that your employees and agents can find answers and resolve issues faster.
Implement and populate your CMDB with foundational CI classes so that you can empower and mature your core ITSM processes with the right data and AI.
Leverage standard reporting and integrate MS Teams so that you can gain comprehensive insights and streamlined collaboration in a single platform.
Anna Kuczera: Oct 2, 2025
Karol Piwnicki: Sep 23, 2025
Adnan Farnian: Sep 2, 2025
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