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Customer case

Netox's new era of AI-powered IT services
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TPSM
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ServiceNow AI
The challenge

Empowering Netox with intelligent automation for enhanced service delivery

Netox, a leading Finnish IT and cybersecurity provider, embarked on a transformative journey to modernize its service operations. By integrating AI and automation, Netox aims to reduce manual workloads, accelerate incident resolution, and enhance overall service quality.

Netox’s new service platform – the ServiceNow-based TPSM enhanced with AI capabilities – isn’t just a technical upgrade. It’s a concrete step toward faster, smarter, and more proactive service for their customers.

To bring this next-generation ServiceNow environment to life, Netox partnered with The Cloud People, With extensive experience in complex implementations, We will ensure the new platform will be both technically robust and aligned with Netox’s evolving needs in future.
Netox
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The solution

We offer proven quick path solutions supported by hours of hand-on experience

Enhanced speed and cost efficiency

AI and automation dramatically accelerate service by automatically handling tasks like categorization and prioritization. This reduces manual work by up to 40%, leading to faster resolutions and more competitive pricing.

Proactive and transparent service

A real-time, 360° view of services, SLAs, and risks provides customers with full visibility, improved communication, and proactive issue management, often before they are even aware of a problem.

Scalable, AI-Driven operations

A central, AI-powered platform enables the seamless management of multiple clients and custom processes. This digital-first strategy ensures continuous development and agile, modern expert services.

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The outcome

Moving toward a common vision

By combining The Cloud People’s ServiceNow expertise with Netox’s deep customer insight, this collaboration delivers a future-ready platform that grows alongside Netox and its clients.

Netox’s ambition is clear: to become the leading IT service provider in the Nordics. With this upgrade, they’re not just improving their platform—they’re redefining what exceptional service means.

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We see this project as a key strategic investment in our journey toward becoming the leading IT service provider in the Nordics. With TCP as a trusted partner and ServiceNow as the enabling technology, we are set to significantly enhance our automation capabilities, driving higher efficiency across our operations. Leveraging ServiceNow's TPSM & AI capabilities, we will not only accelerate innovation but also improve the customer experience, setting a new standard for service delivery in the industry.

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Ville-Pekka Kuha

Senior Manager, Service Operations, Senior Manager, Service Operations, Netox OY

Let's maximize your
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