ServiceNow Elite Partner - end-to-end delivery & managed services

The Cloud People is a pure-play ServiceNow Elite Partner helping organisations modernise workflows, increase adoption and reduce technical debt — from strategy and implementation to integrations and ongoing optimisation.

 

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The challenges we help you overcome

Most ServiceNow teams are under pressure to deliver more value with fewer resources — while balancing governance, growing demand, technical debt and ROI expectations.

That’s why we deliver ServiceNow solutions across IT (Service Operations), CRM (Customer Workflows), Risk & Security, Employee Experience and App Development on the Now Platform — from strategy and implementation to integrations and managed services.

You don’t need more complexity. You need a partner who listens, understands, and helps you move faster with confidence.

What’s holding your ServiceNow platform back

  • You’re unsure how to get more value out of the licenses you already own
  • Platform scalability and health due to customizations, outdated configurations, and unclear ownership
  • The expected business impact isn’t fully materializing across teams or processes
  • Your internal team is overloaded, and there’s not enough specialized ServiceNow expertise to meet demand
  • Connecting systems and automating cross-functional workflows becomes painful, fragile, and time-consuming
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What success looks like

Faster Time-to-Value

Benefit from a pre-defined assessment and planning approach perfected by our team of experts to deliver measurable business outcomes more quickly.

Higher Adoption & Engagement

Experience teams that actually use the platform consistently and effectively. Increased adoption drives ROI, reduces errors, and improves satisfaction across business units.

Reduced Technical Debt & Operational Risk

A platform that is cleaner, scalable, and easier to manage. Governance, integrations, and customizations are optimized, reducing downtime, errors, and maintenance costs.

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Why Choose The Cloud People + ServiceNow

  • Deep domain and technical expertise (350+ certified and experienced consultants)

  • 2600+ certifications (as of Jan 2026)

  • Proven track record, see some of our success stories here

  • Collaborative innovation: early access to ServiceNow features and direct alignment with their product roadmap

  • Strong support & SLAs you can count on through our AMS agreement

  • Global reach with local presence

  • Free access to webinars, invitation to round table events and networking events

  • Monthly newsletters with only ServiceNow relevant news and events

Trusted partnership with a proven delivery

As a ServiceNow partner, we’re part of the broader ServiceNow Partner Program ecosystem — and customers can identify and compare partners through ServiceNow’s Partner Finder. 

  • As an Elite ServiceNow Partner, The Cloud People bring direct alignment with ServiceNow’s vision, access to early releases, and co-innovation capabilities.
  • Together, we ensure your solution is built on best practices and fully supported through our services.
  • Our combined strengths reduce risk, accelerate outcomes, and guarantee platform scalability.
What you'll get

Our capabilities & Smart solutions

We have built a growing set of SMART solutions to help you maximize your ServiceNow investment:

Capability

Full Lifecycle Implementation

Custom Integrations

Managed Services & Support

SMART solutions

Industry Expertise

What it means for you

Strategy, architecture, build, testing, rollout — end-to-end delivery

Seamless integration with existing systems (ERP, CRM, identity, etc.)

Ongoing operations through AMS agreement, platform health monitoring, upgrades

A framework designed to minimize complexity, reduce risks, and accelerate time-to-value.

Solutions tailored to your sector (e.g. finance, health, manufacturing)

200+ companies trusted us with their ServiceNow
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Having The Cloud People on board as our ServiceNow partner has been instrumental in our journey so far. They are proactively providing us with the necessary ServiceNow expertise, guidance, and best practices needed to maximize the value of our ServiceNow HRSD investment.

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Holger Grabendörfer

Manager ServiceNow HRSD, Mercedes-Benz Group AG

Check out our case studies

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Ready to get started? 
Let’s talk about your goals and
what we can build together.

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Our ServiceNow awards

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FAQ – ServiceNow partner and ServiceNow Elite Partner