SmartForward AI

The smartest way to launch your ServiceNow AI journey

5 core assessment items

Benefit from a pre-defined assessment and planning approach perfected by our team of experts.

Readiness assessed in 2 weeks

Save time and money by evaluating the right boundaries and focusing on only what you need.

Clear outcomes & low-risk approach

No scope creep or surprises — just quick insights delivered on predefined goals.

Meet SmartForward AI

We turn your ServiceNow AI ambition into reality!

With SmartForward AI can help you launch your ServiceNow AI journey ensuring targeted investments, prioritizing user needs, and providing a clear roadmap to maximize the value of AI integration!

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What you'll get

5 core elements to launch your
ServiceNow CSM journey

With our pre-defined core items, you get insights, guidance and an actionable roadmap for success.

User Expectations

We analyze end-user requirements to get a understanding of how AI solutions must perform.

Platform Delta

We evaluate your current ServiceNow subscriptions and data against planned AI functionalities.

AI Strategy & Roadmap

We assess your current structure, roles, and ways of working to ensure successful AI adoption.

Use Case Prioritization 

We systematically assess and rank potential ServiceNow AI use cases against defined criteria.

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What you can expect working with us:

As a trusted and pure play ServiceNow elite partner we are dedicated to ensure your success!

  • A clear starting point - justify your investment
  • Fast execution - proven roll out planning
  • Sustainable value - AI tuned to your processes
  • Proven expertise - 5+ successful AI initiatives delivered
200+ companies trusted us with their ServiceNow
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Check out our case studies

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Get started with AI
in 6 weeks

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Let’s talk