Optimize ServiceNow Licenses with SmartSubscription

Get the most of the value you have already invested in The Now Platform

SmartSubscription is The Cloud People’s advanced license optimization service for ServiceNow. It gives you live, activity-based insights across users, roles, and apps — directly inside your ServiceNow instance.

It helps you surface hidden opportunities inside your existing ServiceNow instance, turning license data into clear, actionable insights. SmartSubscription helps you make data-driven decisions with confidence. Another big differentiator is access to experts who will guide you on how to improve governance and turn usage into smarter renewal decisions.

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Do these challenges sound familiar?

You lack transparency in how ServiceNow licenses are being used
You spend hours browsing system tables to verify access and usage
You still export data to Excel sheets for license reviews or audits
You struggle to identify which users are truly active on the platform
You worry about license underutilization
You find troubleshooting permissions slow and frustrating

SmartSubscription was designed to solve exactly these issues — with real-time insights, smarter metrics, and zero manual effort.

Say hello to SmartSubscription

SmartSubscription gives you a complete picture of your ServiceNow usage. Unlike basic login tracking, it identifies real activity across users, roles, and applications — so you can simplify audits, and improve compliance.

Built directly on your ServiceNow platform, SmartSubscription requires no integrations and is fully configured by our experts.

No more
guesswork!

Simplified platform monitoring

Save valuable time on user and license analysis with SmartSubscription. Instead of relying on manual exports or digging through system tables, you get a single, intuitive dashboard to track roles, activity, and access.

Quickly verify that every user has the right permissions — and eliminate hours of administrative effort spent on reporting and audit prep.

Integrated license control

Move from reactive to proactive license management. SmartSubscription identifies truly inactive users by analyzing real platform activity — not just login counts.