6 min
Odd M. Leonhardsen: Aug 20, 2026
Enterprise systems began by storing the work. Then they began to run it. The era beginning now is about understanding it. The shift to a system of...
8 min
Odd M. Leonhardsen: Jul 23, 2026
At Knowledge 2026, ServiceNow opened its full system of action to any AI agent, headlessly, through a generally available MCPServer. Twenty years of...
5 min
Odd M. Leonhardsen: Jul 14, 2026
Most organizations deferred CSDM because it looked like a data- model project. AI agents change what the model is for, and what a thin one now costs....
11 min
Odd M. Leonhardsen: Jul 1, 2026
Autonomous AI, EU regulation, and ServiceNow's new commercial model have turned the Common Service Data Model (CSDM) from a hygiene project into the...
8 min
ServiceNow has rebuilt its packaging around AI. For platform owners, the change looks like a feature-mapping exercise. But it is really a commercial...
5 min
Odd M. Leonhardsen: Jun 23, 2026
ServiceNow has quietly become the AI platform for enterprise transformation. Most organizations still run it as a ticketing tool under IT Operations,...
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4 min
Odd M. Leonhardsen: Jun 17, 2026
The situation More tim e , less m a rgin. On 7 May 2026, EU negotiators reached a provisional agreement — the Digital Omnibus on AI — to postpone the...
4 min
The Cloud People: May 11, 2026
Your AI is already moving into the workflow. Is your governance keeping up? AI is quickly becoming part of how work gets done. In ServiceNow, it can...
4 min
The Cloud People: Mar 25, 2026
In 12 months, a regulator will ask you to trace that AI decision. That is not a forecast. That conversation is already happening — in compliance...
