What is HR Service Delivery?
HR Service Delivery (HRSD) is the best-practices approach for automating and standardizing HR processes within your organization. HR Service Delivery (HRSD) eliminates many of the repetitive, manual tasks performed by HR teams, helping HR teams to focus on higher-value tasks that meaningfully drive self-service improvements to the user experience.
In particular, through HR Service Delivery, you are able to provide engaging, holistic HR services to employees. Give your workforce what they need, when they need it. Embed intelligence into all their interactions to break down silos and unlock productivity.
HR Service Management
Surveys show that the HR department spends many hours handling and answering routine inquiries on the phone and e-mail. By digitizing and automating common inquiries, your HR department can save time and resources and improve the overall HR service delivery.
Most organizations have predefined HR processes and activities and know who is responsible for different activities. For example, the onboarding process, where new employees need IT, office space, introduction, etc — often following a tight schedule. It can be challenging and time-consuming to maintain an overview of the many activities and stakeholders involved without a supportive IT system.
ServiceNow HR Service Delivery
ServiceNow makes it easy to manage and deliver your various HR services and processes and can easily be integrated with other solutions and systems. ServiceNow supports your:
- Onboarding process
- Offboarding process
- Change of job function
- Change of information
- Leave of absence
- And much more
The HR Portal in ServiceNow
In ServiceNow, all your HR services are gathered in the "Employee Service Center" an employee portal you can access through PC and mobile devices. In the ServiceNow HR Service Portal, your employees can:
- Access the HR service catalog
- Submit questions to HR
- See the status of their submitted cases
- Access Knowledge base
- Chat with HR
- and much more
Why do businesses choose ServiceNow for HRSD?
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