Employee Center
Bring employee information, services, requests, and support into a single digital experience.
Learn more on ServiceNowHR Service Delivery (HRSD)
Understand how HR service delivery helps employees access support and services, and how ServiceNow® HRSD can support HR teams.
As a pure-play ServiceNow Elite Partner, The Cloud People can help you assess your HR service needs, understand how ServiceNow HRSD fits into your environment, and plan practical improvements to the employee experience.
What is HRSD?
HR Service Delivery (HRSD) is how an organization provides employees with HR information, support, and services. This can include answering questions about policies and benefits, handling requests, and supporting processes such as onboarding or changes to employee information.
ServiceNow® HR Service Delivery (HRSD) provides capabilities on the ServiceNow platform to help HR teams manage employee requests and service workflows. It can bring HR information, cases, and processes together, giving employees a clearer way to access support and helping HR teams manage work consistently.
How ServiceNow HRSD works
ServiceNow HRSD can connect employee-facing services with the workflows HR teams use to respond. Depending on the organization’s products and configuration, it can help teams:
-
Manage HR cases: Receive, assign, track, and resolve employee questions and requests.
-
Provide employee self-service: Give employees a place to find HR information and submit requests.
-
Coordinate HR workflows: Support processes such as onboarding and employee changes across the teams involved.
-
Organize HR knowledge: Make approved HR information easier for employees and HR teams to find.
-
Track service activity: Use case and workflow information to understand demand and identify areas for improvement.
HRSD can work with other ServiceNow capabilities, including Employee Center and employee-facing AI experiences. The specific experience depends on how the organization configures its ServiceNow environment.
What should organizations consider when implementing HRSD?
Organizations should define which HR services and employee journeys they want to support in ServiceNow, such as HR case management, employee self-service, and onboarding. They should also consider how cases and workflows will be configured, what employee information and access rules are needed, and how HRSD should connect with Employee Center and existing systems.
These decisions help shape an implementation that fits the organization’s HR processes and employee needs.
How The Cloud People can help with ServiceNow HRSD
As a pure-play ServiceNow Elite Partner, The Cloud People can help you assess your HR service processes and identify where ServiceNow HRSD could improve how employees access support and how HR teams manage requests.
We can support planning, implementation, and ongoing improvement, including reviewing workflows, employee-facing experiences, data, and integrations. The aim is to align ServiceNow HRSD with your HR processes and the needs of your employees.
Learn more: Discover our solutions
-
How does ServiceNow HRSD relate to Employee Center?
Employee Center can provide employees with a central place to find information and access services, including HR services. HRSD supports the HR cases and workflows behind those services. The way they work together depends on the organization’s ServiceNow setup.
-
Can ServiceNow HRSD support processes such as onboarding?
Yes. HRSD can support workflows for employee lifecycle processes, including onboarding. The process may involve HR and other teams, and the workflow should reflect the organization’s responsibilities and requirements.
-
Can employees use HRSD to find answers without contacting HR?
ServiceNow HRSD can support employee self-service through HR knowledge and request experiences. What employees can find or do themselves depends on the information, services, and access rules configured in ServiceNow.
-
How can we improve an existing ServiceNow HRSD setup?
Review which HR services employees use, how cases and workflows move through the system, and where employees or HR teams encounter friction. The Cloud People can help assess your current setup and identify practical opportunities to improve or extend its use.
EmployeeWorks
Give employees a single conversational entry point to search enterprise knowledge, request services, and take action across business systems.
Learn more about EmployeeWorks →Flow by ServiceNow
Built on the ServiceNow platform, Flow is a conversational, AI-native service desk that helps teams provide employee support and automate repetitive requests.
Learn more on ServiceNowMoveworks
Help employees find information and get support through conversational AI that connects enterprise knowledge with business systems. Part of ServiceNow Otto.
ServiceNow Otto
Give employees, customers, and support teams a unified AI experience that understands requests and helps get work completed across systems and workflows.
Learn more about Otto →350+
ServiceNow experts
20+
ServiceNow AI projects
#1
in the Nordics to implement ServiceNow AI
Get in touch
Want to improve your ServiceNow HR Service Delivery? Talk to The Cloud People about your HR service goals, current processes, and ServiceNow environment. We’ll help you identify practical next steps for your organization.
