Technology Workflows

Optimize your IT Service Operations and create great IT experiences with ServiceNow

Are you looking for a solution to create moderne and compelling IT experiences?

What is Technology Workflows?

ServiceNow Technology Workflows consist of different products that enable you to run secure and automated digital operations and to predict and prevent issues, increase productivity, and deliver scalable services. ServiceNow Technology Workflows help you optimize your various IT Services across the entire business using the Now Platform. 


Overview of ServiceNow Technology Workflow products

ServiceNow supports most processes within your IT department —built on the Now Platform.  Learn more about the different products within ServiceNow Technology Workflows below.

IT Service Management

ServiceNow IT Service Management is a modern, cloud-based service management solution. With ITSM, you can consolidate on-premises legacy tools to a single cloud platform and harness shared data and analytics with automated workflows on the Now Platform. Unburden your IT staff and boost productivity by 30% with ITSM AI and machine learning capabilities. Learn more about ServiceNow IT Service Management functionalities and capabilities.

IT Operations Management

With comprehensive AIOps capabilities built seamlessly on the Now Platform®, IT teams can run proactive operations. ServiceNow IT Operations Management (ITOM) paired with IT Service Management (ITSM) helps you improve your IT maturity from reactive and responsive to proactive and self- healing. Break down silos, eliminate friction, improve process automation, and enable continuous improvement with the power of AIOps and machine learning. Learn more about ITOM capabilities and functionalities.


Strategic Portfolio Management

With ServiceNow Strategic Portfolio Management (SPM) you can translate strategy into outcomes that drive business value. SPM allows organizations to prioritize and fund what matters most, build a roadmap to guide investments, communicate plans, and track progress. SPM makes it easy to plan and execute work in any method while consolidating and centralizing business demand on a single AI-driven cloud platform. Learn more about the different capabilities and functionalities of Strategic Portfolio Management.

IT Asset Management

ServiceNow IT Asset Management enables you yo automate the end-to-end lifecycle for software licenses, hardware assets, and cloud—using one platform. IT Asset Management includes key applications to manage software licenses, hardware assets, and cloud resources and it easily integrates with partner and third‑party applications. Learn more about ServiceNow IT Asset Management capabilities and functionalities


Security Operations (SecOps)

Security operations brings indecent data from your security tools into a structures response engine that uses intelligent workflows, automation and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization. SecOps aligns IT security and IT operations teams to ensure that all processes, including DevOps processes, can operate safely and securely. Learn more about ServiceNow Security Operations capabilities and functionalities. 

Enterprise Asset Management

ServiceNow® Enterprise Asset Management (EAM) enables organizations to oversee the full lifecycle of its physical business assets to meet financial and operational targets. Gain transparency into asset status with accurate data across all asset classes to support better planning and decision making in a dynamic business environment. Learn more about the capabilities and functionalities of ServiceNow Enterprise Asset Management

Operational Technology Management

ServiceNow® Operational Technology Management provides a complete and contextual view of OT systems, so you can keep them secure—and up and running. Connect your operational technology to production processes with digital workflows to rapidly respond and recover from any incident or change.  ServiceNow helps  you safeguard and manage your OT systems across your manufacturing operations with a single system of action that improves experiences and drives outcomes across the manufacturing value chain. Learn more about ServiceNow Operational Technology Management. 

Integrated Risk Management (GRC)

ServiceNow Governance, Risk, and Compliance (GRC) helps transform inefficient processes across your extended enterprise into an integrated risk program. Through continuous monitoring and automation ServiceNow delivers a real-time view of compliance and risk, improves decision making, and increases performance across your organization and with vendors. Only ServiceNow can connect the business, security, and IT with an integrated risk framework that transforms manual, siloed, and inefficient processes into a unified program built on a single platform. Learn more about ServiceNow GRC.

Application Portfolio Management

ServiceNow Application Portfolio Management (APM) provides a complete picture of the application estate, including the underlying technology and business relationships. This makes it easy for you to get a complete overview of the various technologies owned by the company, who’s using them and the associated costs. This overview plays a vital role in reducing risk and lowering costs and in better aligning the application portfolio with your strategy.  

Business Continuity Management

ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.  Learn more about how ServiceNow Continuity management can help harmonize business continuity, disaster recovery, and crisis management through real-time integration with the ServiceNow CMDB.


Employee Center

ServiceNow Employee Center, is a modern employee experience platform that drives unified and consistent employee experiences from any channel of choice. Employee Center acts as the single destination for all employee experiences, which minimize the number of sites and portal employees must navigate through. With ServiceNow Employee Center employees can easily request help across IT, HR, Workplace, Legal and more with ServiceNow’s out-of-the-box solutions.

Do you have an ITSM Pro License?

How do you get the most out of your ITSM Pro License? At The Cloud People we can help you analyzing your data and give you clear guidance on how and where to begin the Pro implementation – and how to leverage the full potential of your investment.

A unified experience for Equinor’s employees

To meet the vision and strategy, Equinor decided to transition to ServiceNow's Employee Center. Learn how we have helped one of the world's largest energy companies transition successfully to ServiceNow Employee Center. Read the full story. 

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