Common Service Data Model (CSDM)
ServiceNow’s recommended framework for organizing and relating business services, applications, infrastructure, and other data within the platform.
Learn more about CSDMStrategic Portfolio Management (SPM)
Understand how ServiceNow® Strategic Portfolio Management (SPM) helps organizations connect business strategy with investments, resources, and delivery.
As a pure-play ServiceNow Elite Partner, The Cloud People can help you understand how SPM fits into your existing ServiceNow environment, identify opportunities to improve portfolio management, and plan a practical approach to implementation.
What is SPM?
Strategic portfolio management (SPM) is the practice of connecting an organization's business strategy with the investments, initiatives, and resources needed to achieve its goals. It helps organizations evaluate competing priorities, allocate resources, and understand whether their investments are delivering the expected outcomes.
ServiceNow® Strategic Portfolio Management provides capabilities on the ServiceNow platform to support this work. It helps organizations bring strategic planning, demand management, portfolio planning, and delivery tracking together, giving decision-makers better visibility into how work supports business priorities.
How ServiceNow SPM works
ServiceNow SPM connects strategic planning with the work being carried out across an organization. Depending on the products and configuration in place, organizations can use it to:
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Manage strategic priorities: Define business goals and connect them to initiatives and investments.
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Assess demand: Collect and evaluate requests for new projects, services, or improvements.
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Plan portfolios: Compare initiatives based on strategic alignment, expected value, cost, and available resources.
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Manage resources: Understand resource capacity and allocate people and budgets across competing priorities.
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Track delivery: Monitor progress, dependencies, risks, and outcomes across projects and initiatives.
By bringing this information together, SPM can help organizations make more informed decisions about what to prioritize, fund, and deliver.
What should organizations consider when implementing ServiceNow SPM?
Organizations should first define which strategic planning and portfolio management processes they want to support in ServiceNow. This may include demand management, investment planning, project portfolio management, resource planning, or tracking strategic initiatives.
It is also important to consider how SPM will connect with existing financial, project management, and delivery processes. Organizations should assess where relevant data is stored, who is responsible for portfolio decisions, and how progress and outcomes will be measured.
A clear implementation scope helps ensure that ServiceNow SPM supports actual decision-making needs rather than simply introducing another tool for reporting and tracking work.
How The Cloud People can help with ServiceNow SPM
As a pure-play ServiceNow Elite Partner, The Cloud People can help you assess your current portfolio management processes and identify how ServiceNow SPM could support better planning, prioritization, and delivery.
We support organizations with advisory, implementation, and ongoing improvement. This includes reviewing existing processes, defining requirements, configuring workflows, and connecting SPM with the wider ServiceNow environment.
Our aim is to help you make strategic portfolio management more connected to how your organization plans and delivers work.
Learn more: Discover our solutions
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How does ServiceNow SPM relate to project portfolio management (PPM)?
Project portfolio management focuses on selecting, prioritizing, and managing projects as a portfolio. Strategic portfolio management takes a broader view by connecting investments and initiatives to business strategy. ServiceNow SPM includes capabilities that support both.
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Can ServiceNow SPM help prioritize projects and investments?
Yes. ServiceNow SPM can help organizations evaluate proposed and ongoing work against strategic goals, expected value, costs, and available resources. This provides a basis for comparing initiatives and making more informed investment decisions.
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Can ServiceNow SPM work with existing project management processes?
ServiceNow SPM can support existing ways of working and connect portfolio planning with project and delivery activities. The implementation should take existing processes, systems, and reporting requirements into account.
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How can organizations get more value from an existing ServiceNow SPM setup?
Organizations can review how strategic priorities, demand, resources, and delivery are managed in their current setup. The Cloud People can help identify gaps, improve workflows, and explore opportunities to make better use of ServiceNow SPM capabilities.
Configuration Management Database (CMDB)
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Want to connect your strategy with delivery? Talk to The Cloud People about your strategic planning goals, portfolio management processes, and ServiceNow environment. We’ll help you identify practical next steps for your organization.
