IT Service Management: ServiceNow
What is IT Service Management (ITSM)?
ITSM is a set of workflows and tools for optimally developing, delivering, and managing IT services. It encompasses a wide range of services including:
- Service desk support
- Asset provisioning and management
- Device lifecycle management
- Software licensing and SLA (Service Level Agreement) management
- Identity management
ServiceNow IT Service Management
ServiceNow key benefits for ITSM
With ITSM, you make smarter decisions and achieve higher ROI by increasing efficiency and lowering costs that allow you to reinvest your savings back into the business.
Why do businesses choose ServiceNow for ITSM?
- A single-cloud platform that creates unified end-to-end service experiences.
- Automates IT support for standard requests and limit emails and manual processes.
- Prioritize and distribute work tasks intelligently and scale your IT to fit the needs.
- Increased business velocity as a result of fulfilling service requests more quickly and easily.
- Gain real-time insights and make smarter decisions.
Why do businesses need ITSM
ITSM focuses primarily on meeting the IT service needs of consumers of technology; this diverse group includes employees, partners, vendors, and customers. IT Service Management creates highly satisfying experiences for employees and empowers them to find answers from anywhere.
Check out how some of our customers has transformed their IT operations with ServiceNow ITSM
New platform – new opportunities
ITSM in ServiceNow: E-Book
Contact The Cloud People
Do you want to know how the ITSM suite will make you a leader in pushing innovation and transformation in your organization? Contact The Cloud People today and we guide you to the most popular global IT service management on the market today.
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