Samu Lehtimaki

Senior ServiceNow Solution Consultant at The Cloud People

illustration showing a lemonade stand

3 min

Common Service Data Model (CSDM) 4.0 Explained: The Lemonade Stand Analogy

Picture of Samu Lehtimaki Samu Lehtimaki: Oct 9, 2024

Breaking down different service types through a simplified example Business Services, Technical Services, Application Services, Business Service Offerings, and Technical Service Offerings – if you are not very experienced with ServiceNow’s CSDM...

ServiceNow CSDM
It consultant working on computer

6 min

Common Service Data Model 4.0 - What has changed?

Picture of Samu Lehtimaki Samu Lehtimaki: Dec 6, 2022

With the release of Tokyo, ServiceNow published a new version of the CSDM framework. Many of you might wonder what the key differences are to the...

ServiceNow CSDM

Join thousands of ServiceNow professionals in receiving our newsletter.