5 min
Odd M. Leonhardsen: Jul 14, 2026
Most organizations deferred CSDM because it looked like a data- model project. AI agents change what the model is for, and what a thin one now costs....
11 min
Odd M. Leonhardsen: Jul 1, 2026
Autonomous AI, EU regulation, and ServiceNow's new commercial model have turned the Common Service Data Model (CSDM) from a hygiene project into the...
8 min
In CSDM (Common Service Data Model) version 4 ServiceNow introduced the so-called “Life Cycle fields” that are to replace all legacy status fields...
3 min
Samu Lehtimaki: Oct 9, 2024
Breaking down different service types through a simplified example Business Services, Technical Services, Application Services, Business Service...
6 min
Samu Lehtimaki: Dec 6, 2022
With the release of Tokyo, ServiceNow published a new version of the CSDM framework. Many of you might wonder what the key differences are to the...
