8 min
How to get started with Life Cycle fields
In CSDM (Common Service Data Model) version 4 ServiceNow introduced the so-called “Life Cycle fields” that are to replace all legacy status fields...
ServiceNow CSDM
3 min
Common Service Data Model (CSDM) 4.0 Explained: The Lemonade Stand Analogy
Samu Lehtimaki: Oct 9, 2024
Breaking down different service types through a simplified example Business Services, Technical Services, Application Services, Business Service...
6 min
Common Service Data Model 4.0 - What has changed?
Samu Lehtimaki: Dec 6, 2022
With the release of Tokyo, ServiceNow published a new version of the CSDM framework. Many of you might wonder what the key differences are to the...