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3 min

Common Service Data Model (CSDM) 4.0 Explained: The Lemonade Stand Analogy

Breaking down different service types through a simplified example Business Services, Technical Services, Application Services, Business Service...

6 min

Common Service Data Model 4.0 - What has changed?

With the release of Tokyo, ServiceNow published a new version of the CSDM framework. Many of you might wonder what the key differences are to the...