Where is ServiceNow Hosted

Where is ServiceNow Hosted

In today's cloud-based world, where your data is hosted is more relevant than ever, especially for organizations operating under strict data protection regulations, such as those in Europe.

In this post, we will show you where ServiceNow hosts its data, how to check where your instance is located, and what this means regarding GDPR and public sector compliance.

Locations

ServiceNow’s infrastructure is global, with data centers across North America, Europe, Asia-Pacific, and other regions.

Instances are typically deployed in paired data centers—one primary and one for failover.
Example: One in Dublin and one in Amsterdam to make sure that even if your hosting location is affected by something, you have your data in another city/country as well.

Asia

Europe, the Middle East, and Africa

North America

South America

Bengalore

Amsterdam

Aurora/Chicago

Rio De Janeiro

Mumbai

Dublin

Austin

Sao Paulo

Melbourne

Dusseldorf

Baltimore/DC

 

Osaka

Frankfort

Brampton

 

Singapore

Geneva

Calgary

 

South Korea

London

Chandler/Phoenix

 

Sydney

Wales

Miami

 

Tokyo

Zurich

San Jose

 
 

Rome

Ashburn, VA/DC

 
 

Milan

Culpeper VA/DC

 

Ref: ServiceNow KB0547560

Data Center Locations Map

Datacenter

 

Identifying Your Instance’s Data Center

  1. Log in to your Support (HI) portal: https://support.servicenow.com/
  2. Click on one of your instances
  3. Look at the “Data Center” field. It should display 2 locations. Like “AMS100” and “DUB100” to indicate your instance is located in Amsterdam and Dublin

Additional way

In your instance, ALL menu. Type “stats.do”
Near the top, you will see the “Connected to cluster node”

After the “app456785,” you will have a 3-letter code, which refers to the nearest airport. 
Google the 3-letter code with Airport behind it, and you will find the city.
Example: AMS Airport = Amsterdam Airport Schiphol 

Hosting, GDPR, and Public Sector Requirements

European organizations, especially those in the public sector, are often required to store data within the European Economic Area (EEA). 

In countries like Norway, municipalities typically require data to reside in EU/EEA regions to comply with national and EU laws.

Recent Posts

Want to know more?

Please don't hesitate to reach out to us.

Related blog posts

Health of Your Instance

Health of Your Instance

Each one of us takes care of our health not only for ourselves but also for people who are close to us. We do some periodical exams and health checks...

10 ways to improve Web App Security on your Now Platform

10 ways to improve Web App Security on your Now Platform

Here’s 10 ways to keep your ServiceNow instance secure in the era of cybersecurity and online threat actors.

How to set up SMS communication in the ServiceNow client environment

How to set up SMS communication in the ServiceNow client environment

Setting up SMS communication within the client environment where SMS notifications are necessary to use, seems to be a straightforward process to...