8 min
Odd M. Leonhardsen: Jul 23, 2026
At Knowledge 2026, ServiceNow opened its full system of action to any AI agent, headlessly, through a generally available MCPServer. Twenty years of...
8 min
ServiceNow has rebuilt its packaging around AI. For platform owners, the change looks like a feature-mapping exercise. But it is really a commercial...
4 min
The Cloud People: May 11, 2026
Your AI is already moving into the workflow. Is your governance keeping up? AI is quickly becoming part of how work gets done. In ServiceNow, it can...
4 min
The Cloud People: Mar 25, 2026
In 12 months, a regulator will ask you to trace that AI decision. That is not a forecast. That conversation is already happening — in compliance...
3 min
The Cloud People: Feb 26, 2026
In 2026, those close to the ServiceNow Platform are being asked to do more than keep the platform stable. The expectations have shifted: move faster,...
2 min
The Cloud People: Feb 13, 2026
When companies announce acquisitions or investments, the conversation often focuses on the future: new ambitions, long-term roadmaps, and big...
2 min
The Cloud People: Feb 4, 2026
If you’ve been anywhere near a ServiceNow release note, keynote, or LinkedIn feed lately, one thing is undeniable: AI is no longer “coming.” It’s...
3 min
Adnan Farnian: Nov 18, 2025
In today’s enterprise landscape, AI has become more than a buzzword — it’s a business imperative. But unlocking its true potential requires more than...
4 min
ServiceNow introduced integration capabilities with Microsoft Teams, allowing, e.g., the Virtual Agent to be used directly in Teams. This feature is...
