11 min read
Three Forces Made CSDM Non-Optional
Autonomous AI, EU regulation, and ServiceNow's new commercial model have turned the Common Service Data Model (CSDM)...
This leadership report from ServiceNow details the application and automation trends, challenges, and opportunities that organizations will face over the next few years.
Learn how Bertel O. Steen successfully consolidated 18 different service portals into one unified Employee Center.
Odd M. Leonhardsen: Jul 1, 2026
Tereza Schneider: Jun 26, 2026
Odd M. Leonhardsen: Jun 23, 2026