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Explore guides, insights, and resources to get the most out of ServiceNow.
Report

Leadership trends report:
Global app development

This leadership report from ServiceNow details the application and automation trends, challenges, and opportunities that organizations will face over the next few years.

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Webinar recording

From 18 Service Portals to one Employee Center

 

Learn how Bertel O. Steen successfully consolidated 18 different service portals into one unified Employee Center.

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Latest blog posts

 
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From System of Record, to System of Action, to System of Context

Odd M. Leonhardsen: Aug 20, 2026

Enterprise systems began by storing the work. Then they began to run it. The era beginning now is about understanding...
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Your platform’s next user is not a person

Odd M. Leonhardsen: Jul 23, 2026

At Knowledge 2026, ServiceNow opened its full system of action to any AI agent, headlessly, through a generally...
5 min read
CSDM is not a CMDB topic. It's AI Readiness.

Odd M. Leonhardsen: Jul 14, 2026

Most organizations deferred CSDM because it looked like a data- model project. AI agents change what the model is for,...

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