1 min
Adnan Farnian: Sep 2, 2025
Customer Experience is your competitive advantage In today’s experience-driven economy, your customers no longer compare you to your competitors—they compare you to the best experience they’ve ever had. Loyalty disappears fast if your service feels...
1 min
Adnan Farnian: May 23, 2025
Organizations today face mounting pressure to deliver resilient, efficient, and proactive IT services. This requires more than standalone ITSM or...
6 min
Adnan Farnian: Sep 9, 2024
Yet again, ServiceNow has delivered by far its largest release of new capabilities for generative AI powered by a platform with an entire new...
4 min
Adnan Farnian: Sep 28, 2023
Do you want to accelerate productivity and drive efficiency powered by GenAI? Do you want to improve experiences for both your employees and...
5 min
Adnan Farnian: Sep 30, 2022
The Tokyo release is ServiceNow's most innovative release to date. In this article, I will explain how it enables businesses to create new employee...
2 min
Adnan Farnian: May 19, 2022
Where is ServiceNow and the Now Platform heading? We have summarized our key takeaways from the Knowledge 22 event and the ‘San Diego’ release.
