6 min
Odd M. Leonhardsen: Aug 20, 2026
Enterprise systems began by storing the work. Then they began to run it. The era beginning now is about understanding it. The shift to a system of...
5 min
Odd M. Leonhardsen: Jul 14, 2026
Most organizations deferred CSDM because it looked like a data- model project. AI agents change what the model is for, and what a thin one now costs....
11 min
Odd M. Leonhardsen: Jul 1, 2026
Autonomous AI, EU regulation, and ServiceNow's new commercial model have turned the Common Service Data Model (CSDM) from a hygiene project into the...
5 min
Odd M. Leonhardsen: Jun 23, 2026
ServiceNow has quietly become the AI platform for enterprise transformation. Most organizations still run it as a ticketing tool under IT Operations,...
3 min
The Cloud People: Mar 2, 2026
Elisa has been investing in the ServiceNow platform and related AI solutions for years, both in its own operations and in the services it delivers to...
8 min
The Cloud People: Apr 29, 2024
Automated testing is an essential component in software development, ensuring the quality and reliability of the software. The Allure Report is a...
4 min
Adnan Farnian: Sep 28, 2023
Do you want to accelerate productivity and drive efficiency powered by GenAI? Do you want to improve experiences for both your employees and...
4 min
Wojciech Kapica: Oct 14, 2022
In our new blog article series, we will dive into the topic of IT systems integration. We will begin by describing integration concepts for anyone...
3 min
The Cloud People: May 31, 2022
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