3 min
The Cloud People: Mar 2, 2026
Elisa has been investing in the ServiceNow platform and related AI solutions for years, both in its own operations and in the services it delivers to customers. One concrete example of this long-term development work is the Service Desk “Zero Touch”...
3 min
The Cloud People: Feb 26, 2026
In 2026, those close to the ServiceNow Platform are being asked to do more than keep the platform stable. The expectations have shifted: move faster,...
2 min
The Cloud People: Feb 13, 2026
When companies announce acquisitions or investments, the conversation often focuses on the future: new ambitions, long-term roadmaps, and big...
2 min
The Cloud People: Feb 4, 2026
If you’ve been anywhere near a ServiceNow release note, keynote, or LinkedIn feed lately, one thing is undeniable: AI is no longer “coming.” It’s...
3 min
The Cloud People: Dec 18, 2025
Combining world-class ServiceNow and SAP delivery NTT DATA is investing in The Cloud People, making the ServiceNow specialist its Nordic spearhead....
3 min
Adnan Farnian: Nov 18, 2025
In today’s enterprise landscape, AI has become more than a buzzword — it’s a business imperative. But unlocking its true potential requires more than...
8 min
In CSDM (Common Service Data Model) version 4 ServiceNow introduced the so-called “Life Cycle fields” that are to replace all legacy status fields...
6 min
At The Cloud People, we’re basically on a first-name basis with them. If Yokohama were a dessert, Zurich would be the main course. All joking aside,...
6 min
Sławek: Sep 24, 2025
In today’s dynamic business environment, even organizations that have embraced Agile at the team level often struggle to achieve company-wide...
