3 min
Setting up SMS communication within the client environment where SMS notifications are necessary to use, seems to be a straightforward process to establish. Still, in fact, you can encounter issues while working on this task. ServiceNow...
2 min
The Cloud People: Nov 1, 2023
With Service Operations, we are merging the ITSM and ITOM workflows and fostering comprehensive infrastructure management, synchronizing workflows...
4 min
Michał Janocha: Oct 23, 2023
We are currently living in a very interesting age, some would even name it “The AI age”. We are all already aware of the success that OpenAI’s Chat...
4 min
Adnan Farnian: Sep 28, 2023
Do you want to accelerate productivity and drive efficiency powered by GenAI? Do you want to improve experiences for both your employees and...
3 min
Discover the secrets of seamlessly transferring chats from Virtual Agent to Live Agent with the help of Advanced Work Assignment and selectable...
2 min
Jan Dziennik: Sep 21, 2023
In ServiceNow, a Catalog Item refers to a specific product, service, or requestable item available in the service catalog. Users can select and...
3 min
Boost productivity and precision with the power of Service Operations. Simplify and optimize operations, automate workflows, and elevate employee...
2 min
Jakub Górecki: Aug 21, 2023
In San Diego and Tokyo release Themes are created manually. Basic theme used in the Next UI experience is called Polaris, and it needs to be replaced...
3 min
The purpose of this article is to breakdown and simplify use and concepts behind the KPI composer tool that is complementary to the whole Performance...
