3 min
Discover the secrets of seamlessly transferring chats from Virtual Agent to Live Agent with the help of Advanced Work Assignment and selectable queues. Uncover the step-by-step process of setting up context variables, creating queues, and...
2 min
Jan Dziennik: Sep 21, 2023
In ServiceNow, a Catalog Item refers to a specific product, service, or requestable item available in the service catalog. Users can select and...
3 min
Boost productivity and precision with the power of Service Operations. Simplify and optimize operations, automate workflows, and elevate employee...
2 min
Jakub Górecki: Aug 21, 2023
In San Diego and Tokyo release Themes are created manually. Basic theme used in the Next UI experience is called Polaris, and it needs to be replaced...
3 min
The purpose of this article is to breakdown and simplify use and concepts behind the KPI composer tool that is complementary to the whole Performance...
3 min
Bartosz Kućmierz: Jun 21, 2023
In this blog post, we'll discuss ITOM Governance functionality and its elements in ServiceNow. ITOM Governance refers to the processes and policies...
1 min
Sondre Pedersen: Jun 15, 2023
As the world becomes increasingly reliant on Artificial Intelligence (AI), ServiceNow recognizes its vital role in shaping the future. ServiceNow is...
2 min
The Cloud People: Jun 8, 2023
Simplifying workflows! Two words summarize what ServiceNow do. If your organisation want to take a steep away from manually completing the endless...
3 min
The Theme Builder feature is a new tool released via the ServiceNow store in Utah release. It helps to maintain consistency and fulfill customer...
