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Explore the latest thoughts and insights from our experts

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3 min

KPI Composer Basics

The purpose of this article is to breakdown and simplify use and concepts behind the KPI composer tool that is complementary to the whole Performance Analytics module. My main goal is to describe the overall ‘high-level’ concept of said suite rather...

3 min

ITOM Governance

In this blog post, we'll discuss ITOM Governance functionality and its elements in ServiceNow. ITOM Governance refers to the processes and policies...

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1 min

Key takeaways from Knowledge23

As the world becomes increasingly reliant on Artificial Intelligence (AI), ServiceNow recognizes its vital role in shaping the future. ServiceNow is...

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2 min

What does ServiceNow do - in simple terms

Simplifying workflows! Two words summarize what ServiceNow do. If your organisation want to take a steep away from manually completing the endless...

4 min

New addition to Utah release

The Theme Builder feature is a new tool released via the ServiceNow store in Utah release. It helps to maintain consistency and fulfill customer...

2 min

The NIS2 Directive: What is it, Why is it Important, and How to Prepare

This is what you need to know about the new NIS2 directive, how it affects your business and what actions you need to take to get compliant.

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3 min

Content Item - a simple way to share data with the End Users

How to create a Content Item? A simple solution that provides data such as KB articles or redirection links to the necessary information for the End...

4 min

Useful Next Experience Features from the ServiceNow Utah Release

The newest Utah release is now available for the public, bringing with it many thrilling new features. In this article, I will introduce you to my...

3 min

Using system properties to store values and settings

In this post we’ll go through some ways to store information on system properties and things to consider while doing so. There’s also gonna be a few...

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