2 min
The Cloud People: Nov 1, 2023
With Service Operations, we are merging the ITSM and ITOM workflows and fostering comprehensive infrastructure management, synchronizing workflows for strategic oversight crucial for operational excellence and resource optimization.
4 min
Michał Janocha: Oct 23, 2023
We are currently living in a very interesting age, some would even name it “The AI age”. We are all already aware of the success that OpenAI’s Chat...
4 min
Adnan Farnian: Sep 28, 2023
Do you want to accelerate productivity and drive efficiency powered by GenAI? Do you want to improve experiences for both your employees and...
3 min
Discover the secrets of seamlessly transferring chats from Virtual Agent to Live Agent with the help of Advanced Work Assignment and selectable...
2 min
Jan Dziennik: Sep 21, 2023
In ServiceNow, a Catalog Item refers to a specific product, service, or requestable item available in the service catalog. Users can select and...
3 min
Boost productivity and precision with the power of Service Operations. Simplify and optimize operations, automate workflows, and elevate employee...
2 min
Jakub Górecki: Aug 21, 2023
In San Diego and Tokyo release Themes are created manually. Basic theme used in the Next UI experience is called Polaris, and it needs to be replaced...
3 min
The purpose of this article is to breakdown and simplify use and concepts behind the KPI composer tool that is complementary to the whole Performance...
3 min
Bartosz Kućmierz: Jun 21, 2023
In this blog post, we'll discuss ITOM Governance functionality and its elements in ServiceNow. ITOM Governance refers to the processes and policies...
