5 min
DORA ICT
On January 17th, 2025, the EU regulation called the Digital Operational Resilience Act (DORA) will come into force to strengthen the IT security of...
3 min
Common Service Data Model (CSDM) 4.0 Explained: The Lemonade Stand Analogy
Samu Lehtimaki: Oct 9, 2024
Breaking down different service types through a simplified example Business Services, Technical Services, Application Services, Business Service...
4 min
Implementing CSDM into ServiceNow
David Gustafsson: Sep 25, 2024
As a consultant, I was recently tasked with helping a client "get up-to-date on CMDB." The goal was to establish integrations to import data into the...
5 min
Xanadu - ServiceNow’s most intelligent release, ever
Adnan Farnian: Sep 9, 2024
Yet again, ServiceNow has delivered by far its largest release of new capabilities for generative AI powered by a platform with an entire new...
3 min
AI for Customer Service and Operations - The Do's and Don'ts
ServiceNow’s AI-driven technology redefines what's possible, from streamlining customer interactions to boosting agent productivity. Discover insider...
6 min
Optimisation matters and a Case Study that proves it.
Imagine a bustling city where the traffic lights are poorly timed and the roads are filled with unnecessary detours. The result? Frustrated...
7 min
5 Key Steps to Employee Privacy Protection with ServiceNow: Safeguarding Privacy in the GDPR Era
In today's data-driven world, protecting employee privacy is no longer an option but a necessity. Organizations face a growing landscape of privacy...
2 min
What is ServiceNow Portal?
The Cloud People: Aug 15, 2024
In today's fast-paced digital world, efficient service delivery is crucial for business success. This is where ServiceNow Portals come into play,...
3 min
Key Difference between Service Portal and Employee Center
Joonas Greus: Aug 13, 2024
ServiceNow Employee Portal vs. Service Portal: Which One is Right for Your Organization? In the dynamic world of digital workplaces, having the right...