Are you planning your upgrade to the ServiceNow Washington DC release? Check out these following tips to secure a safe journey!

General availability of the newest family version of ServiceNow is coming soon. We have prepared a brief summary of some useful features for those...

Telecommunication Service Management: The Backbone of Modern Connectivity In today's digital age, the ability to communicate, share information, and...

Setting up SMS communication within the client environment where SMS notifications are necessary to use, seems to be a straightforward process to...

With Service Operations, we are merging the ITSM and ITOM workflows and fostering comprehensive infrastructure management, synchronizing workflows...

We are currently living in a very interesting age, some would even name it “The AI age”. We are all already aware of the success that OpenAI’s Chat...

Do you want to accelerate productivity and drive efficiency powered by GenAI? Do you want to improve experiences for both your employees and...

Discover the secrets of seamlessly transferring chats from Virtual Agent to Live Agent with the help of Advanced Work Assignment and selectable...

In ServiceNow, a Catalog Item refers to a specific product, service, or requestable item available in the service catalog. Users can select and...