Blog – The Cloud People ServiceNow Platform | How to set up SMS communication in the ServiceNow client environment Setting up SMS communication within the client environment where SMS notifications are necessary to use, seems to be a straightforward process to... Read post
Blog – The Cloud People ServiceNow ITSM | ServiceNow Approved: Combine ITSM and ITOM and work more efficiently With Service Operations, we are merging the ITSM and ITOM workflows and fostering comprehensive infrastructure management, synchronizing workflows... Read post
Blog – The Cloud People Model garden, Practical Generative AI Studio.. - GCP - Vertex AI We are currently living in a very interesting age, some would even name it “The AI age”. We are all already aware of the success that OpenAI’s Chat... Read post
Blog – The Cloud People ServiceNow IT | ServiceNow Vancouver Release, what's in it for you? Do you want to accelerate productivity and drive efficiency powered by GenAI? Do you want to improve experiences for both your employees and... Read post
Blog – The Cloud People Virtual Agent Chat Transfer and Advanced Work Assignment with selectable queues Discover the secrets of seamlessly transferring chats from Virtual Agent to Live Agent with the help of Advanced Work Assignment and selectable... Read post
Blog – The Cloud People Auto-populate feature In ServiceNow, a Catalog Item refers to a specific product, service, or requestable item available in the service catalog. Users can select and... Read post
Blog – The Cloud People What is Service Operations Boost productivity and precision with the power of Service Operations. Simplify and optimize operations, automate workflows, and elevate employee... Read post
Blog – The Cloud People Create a custom theme in the San Diego/Tokyo release. In San Diego and Tokyo release Themes are created manually. Basic theme used in the Next UI experience is called Polaris, and it needs to be replaced... Read post
Blog – The Cloud People KPI Composer Basics The purpose of this article is to breakdown and simplify use and concepts behind the KPI composer tool that is complementary to the whole Performance... Read post
