3 min
How to set up SMS communication in the ServiceNow client environment
Setting up SMS communication within the client environment where SMS notifications are necessary to use, seems to be a straightforward process to...
2 min
ServiceNow Approved: Combine ITSM and ITOM and work more efficiently
The Cloud People: Nov 1, 2023
With Service Operations, we are merging the ITSM and ITOM workflows and fostering comprehensive infrastructure management, synchronizing workflows...
4 min
Model garden, Practical Generative AI Studio.. - GCP - Vertex AI
Michał Janocha: Oct 23, 2023
We are currently living in a very interesting age, some would even name it “The AI age”. We are all already aware of the success that OpenAI’s Chat...
4 min
ServiceNow Vancouver Release, what's in it for you?
Adnan Farnian: Sep 28, 2023
Do you want to accelerate productivity and drive efficiency powered by GenAI? Do you want to improve experiences for both your employees and...
3 min
Virtual Agent Chat Transfer and Advanced Work Assignment with selectable queues
Discover the secrets of seamlessly transferring chats from Virtual Agent to Live Agent with the help of Advanced Work Assignment and selectable...
2 min
Auto-populate feature
Jan Dziennik: Sep 21, 2023
In ServiceNow, a Catalog Item refers to a specific product, service, or requestable item available in the service catalog. Users can select and...
3 min
What is Service Operations
Boost productivity and precision with the power of Service Operations. Simplify and optimize operations, automate workflows, and elevate employee...
2 min
Create a custom theme in the San Diego/Tokyo release.
Jakub Górecki: Aug 21, 2023
In San Diego and Tokyo release Themes are created manually. Basic theme used in the Next UI experience is called Polaris, and it needs to be replaced...
3 min
KPI Composer Basics
The purpose of this article is to breakdown and simplify use and concepts behind the KPI composer tool that is complementary to the whole Performance...