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5 min

ServiceNow AI Control Tower: The Missing Piece Before You Scale AI on the Platform

If you are a ServiceNow platform owner, chances are you have watched the AI conversation unfold from the sidelines for the past couple of years....

8 min

Your platform’s next user is not a person

At Knowledge 2026, ServiceNow opened its full system of action to any AI agent, headlessly, through a generally available MCPServer. Twenty years of...

4 min

The AI you've bought may be illegal to deploy

The situation More tim e , less m a rgin. On 7 May 2026, EU negotiators reached a provisional agreement — the Digital Omnibus on AI — to postpone the...

4 min

EU AI Act Readiness for ServiceNow users

Your AI is already moving into the workflow. Is your governance keeping up? AI is quickly becoming part of how work gets done. In ServiceNow, it can...