8 min
Odd M. Leonhardsen: Jul 23, 2026
At Knowledge 2026, ServiceNow opened its full system of action to any AI agent, headlessly, through a generally available MCPServer. Twenty years of platform design assumed a human in front of a screen. The next user reads your platform instead of...
5 min
Odd M. Leonhardsen: Jul 14, 2026
Most organizations deferred CSDM because it looked like a data- model project. AI agents change what the model is for, and what a thin one now costs....
11 min
Odd M. Leonhardsen: Jul 1, 2026
Autonomous AI, EU regulation, and ServiceNow's new commercial model have turned the Common Service Data Model (CSDM) from a hygiene project into the...
5 min
Odd M. Leonhardsen: Jun 23, 2026
ServiceNow has quietly become the AI platform for enterprise transformation. Most organizations still run it as a ticketing tool under IT Operations,...
-1.jpeg?width=1200&height=600&name=LinkedIn%20Image%20Post%201080x1350%20(2)-1.jpeg)
4 min
Odd M. Leonhardsen: Jun 17, 2026
The situation More tim e , less m a rgin. On 7 May 2026, EU negotiators reached a provisional agreement — the Digital Omnibus on AI — to postpone the...
