11 min
Odd M. Leonhardsen: Jul 1, 2026
Autonomous AI, EU regulation, and ServiceNow's new commercial model have turned the Common Service Data Model (CSDM) from a hygiene project into the...
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4 min
Odd M. Leonhardsen: Jun 17, 2026
The situation More tim e , less m a rgin. On 7 May 2026, EU negotiators reached a provisional agreement — the Digital Omnibus on AI — to postpone the...
4 min
The Cloud People: May 11, 2026
Your AI is already moving into the workflow. Is your governance keeping up? AI is quickly becoming part of how work gets done. In ServiceNow, it can...
