5 min
Odd M. Leonhardsen: Jul 14, 2026
Most organizations deferred CSDM because it looked like a data- model project. AI agents change what the model is for, and what a thin one now costs....
8 min
In CSDM (Common Service Data Model) version 4 ServiceNow introduced the so-called “Life Cycle fields” that are to replace all legacy status fields...
4 min
David Gustafsson: Sep 25, 2024
As a consultant, I was recently tasked with helping a client "get up-to-date on CMDB." The goal was to establish integrations to import data into the...
4 min
Transform maps are powerful tools widely used to process data from import (import set) to ServiceNow tables. After creation, they can be reused, so...
2 min
The Cloud People: Jun 17, 2024
According to ServiceNow, the Configuration Management Database (CMDB) is the single source of truth for all your IT configuration data. It's the...
7 min
Creating a CMDB with data is one thing. Maintaining the data and keeping it up-to-date is another. This article provides 4+1 ServiceNow...
