In today's cloud-based world, where your data is hosted is more relevant than ever, especially for organizations operating under strict data protection regulations, such as those in Europe.

In this post, we will show you where ServiceNow hosts its data, how to check where your instance is located, and what this means regarding GDPR and public sector compliance.

Locations

ServiceNow’s infrastructure is global, with data centers across North America, Europe, Asia-Pacific, and other regions.

Instances are typically deployed in paired data centers—one primary and one for failover.
Example: One in Dublin and one in Amsterdam to make sure that even if your hosting location is affected by something, you have your data in another city/country as well.

Ref: ServiceNow KB0547560

Data Center Locations Map

Identifying Your Instance’s Data Center

1. Log in to your Support (HI) portal: https://support.servicenow.com/
2. Click on one of your instances
3. Look at the “Data Center” field. It should display 2 locations. Like “AMS100” and “DUB100” to indicate your instance is located in Amsterdam and Dublin

Additional way

In your instance, ALL menu. Type “stats.do”
Near the top, you will see the “Connected to cluster node”

After the “app456785,” you will have a 3-letter code, which refers to the nearest airport. 
Google the 3-letter code with Airport behind it, and you will find the city.
Example: AMS Airport = Amsterdam Airport Schiphol 

Hosting, GDPR, and Public Sector Requirements

European organizations, especially those in the public sector, are often required to store data within the European Economic Area (EEA). 

In countries like Norway, municipalities typically require data to reside in EU/EEA regions to comply with national and EU laws.