Excellent written and verbal Danish, German and English language skills

Strong communication skills

Documented experience on reaching project objectives by proper planning and execution

Ability to motivate project teams

Documented experience on stakeholder management

Customer service minded – the ability to interface with customers in a clear, polite and positive manner

Experience from working as Project, Service or Program Manager

Experience from working with ServiceNow delivers

Building and maintaining strong relationships with clients, understanding their needs, and addressing any concerns or issues that arise.

Overseeing the planning, execution, and delivery of projects, ensuring they are completed on time, within scope, and budget.

Leading cross-functional teams, providing guidance, and fostering collaboration among team members to achieve project objectives.

 Act as a main contact person to the customer during and between the deliveries

Monitoring delivery budgets, providing financial forecasts, and ensuring profitability.

Ensuring that project deliverables meet the highest standards of quality and client expectations.

Identifying potential risks and implementing mitigation strategies to minimize their impact on delivery success.

Managing expectations and ensuring effective communication among all project stakeholders, including clients, team members, and company leadership.

Collecting feedback, evaluating project performance, and implementing process improvements to enhance future project delivery and client satisfaction.

Ensuring the satisfaction of the customer through the whole customer deliveries life cycle.

Collaborate with the Resource Manager and setting up an optimal resource plan for current but also upcoming deliveries within the customer account.

Organize and coordinate regular execution of Roadmap planning with the customer