Netox's new era of AI-powered IT services
We see this project as a key strategic investment in our journey toward becoming the leading IT service provider in the Nordics. With TCP as a trusted partner and ServiceNow as the enabling technology, we are set to significantly enhance our automation capabilities, driving higher efficiency across our operations. Leveraging ServiceNow's TPSM & AI capabilities, we will not only accelerate innovation but also improve the customer experience, setting a new standard for service delivery in the industry.
Ville-Pekka Kuha
Senior Manager, Service Operations
Customer facts
Customer: Netox OY
Product: ServiceNow Technology Provider Service Management (TPSM)
Empowering Netox with intelligent automation for enhanced service delivery
Netox, a leading Finnish IT and cybersecurity provider, embarked on a transformative journey to modernize its service operations. By integrating AI and automation, Netox aims to reduce manual workloads, accelerate incident resolution, and enhance overall service quality.
Netox’s new service platform – the ServiceNow-based TPSM enhanced with AI capabilities – isn’t just a technical upgrade. It’s a concrete step toward faster, smarter, and more proactive service for their customers.
To bring this next-generation ServiceNow environment to life, Netox partnered with The Cloud People, With extensive experience in complex implementations, We will ensure the new platform will be both technically robust and aligned with Netox’s evolving needs in future.
Less Waiting – More Resolving
AI-agents and automation dramatically speed up request handling – reducing manual work by up to 40%. Incidents are categorized, prioritized, and escalated automatically – often before users even notice an issue.
Transparent and Proactive Service
With a real-time 360° view of services, SLAs, history, and risks, customers benefit from better communication, improved accuracy, and full visibility.
Scalable and Agile
Multi-customer environments and client-specific processes are now managed seamlessly through a single platform. Real-time Service Bridge integration keeps systems in sync.
AI + Automation = Cost Efficiency
From generating solutions and reports to offering predictive recommendations, AI empowers faster service delivery and competitive pricing.
A Digital-First Strategy
This isn’t just about new technology. AI is central to Netox’s service strategy, enabling continuous development, scalability, and more modern expert services.
Moving toward a common vision
By combining The Cloud People’s ServiceNow expertise with Netox’s deep customer insight, this collaboration delivers a future-ready platform that grows alongside Netox and its clients.
Netox’s ambition is clear: to become the leading IT service provider in the Nordics. With this upgrade, they’re not just improving their platform—they’re redefining what exceptional service means.
This isn’t just technology. It’s a new level of service.