Customer Service with ServiceNow
What is Customer Service Management?
ServiceNow Customer Service Management is a cloud solution that offers tools and applications to integrate all the workflows in your customer service operation for optimally overseeing and tracking all interactions with your customers.
Customer Service Management includes powerful platform capabilities that primarily focus on connecting departments, workflows, and systems to proactively resolve customer issues and accelerate your digital transformation.
ServiceNow Customer Experience
ServiceNow's Customer Service application offers a user-friendly and customizable service portal with various functions and capabilities:
- Provide your customers with personalized self-service
- Create intuitive omni-channel experiences
- Anticipate your customer’s needs
- Automate processes and workflows
- Analyze performance to optimize operations
- Manage and schedule location-based services
- Community / discussion forums
The service portal works as a "Single Point of Contact" and can facilitate all the customer's needs for contact, orders, insight, collaboration, warning, status overview, self-service, reporting, etc.
With omni-channel capabilities in ServiceNow Customer Service Management, you can support your customers across multiple channels and get a consolidated view into all interactions regardless of medium. Resolve issues, provide support, and exceed customer expectations through:
- social media
- walk-up experience
Customer Service with ServiceNow
ServiceNow Customer Service Management is the ideal solution for supporting your entire service organization. ServiceNow provides your employees with real-time data and insights and makes it possible to systemize, prioritize and act according to your customer's needs and expectations.
With ServiceNow's Customer Service application you have access to all relevant data and resources, including information about the customer's devices and services, guides and trouble-shooting, support rights and more. This makes your workflow more efficient, as you have all relevant data at hand. Be proactive and on the spot when it counts and provide your customers with world-class service.
ServiceNow key benefits for CSM
Why do businesses choose ServiceNow for CSM?
- Strong case management.
- Strong incident management.
- Easy configuration and modification.
Need help or inspiration?
Are you ready to scale your service operations and increase your customer satisfaction? Feel free to contact us and our specialist will help you to take advantage of ServiceNow Customer Service Management.
We are ServiceNow Elite Partner
At The Cloud People we have some of the most experienced and skilled ServiceNow consultants in Northern Europe – and some of the most satisfied customers. Our team makes sure you always get the best possible solution that supports your strategy and goal and accelerate your digital transformation.
Our latest blog posts
Key Takeaways from Knowledge 22
Where is ServiceNow and the Now Platform heading? We have summarized our key takeaways from the Knowledge 22 event and the ‘San Diego’ release.
ServiceNow’s Process Optimization solution
With the latest release San Diego ServiceNow introduced exciting new features of their Process Optimization solution, part of the Enterprise license...
The best way to extend the lifespan on old computers
With the new Chrome OS Flex from Google, you can turn your crappy old Windows PC or Mac into a Chromebook workhorse and help save the planet. And it isn't...
The fastest and simplest way to authenticate with Azure AD end-to-end
Learn how to enable bidirectional synchronization of records between Microsoft Azure DevOps and ServiceNow® Agile Development 2.0 by integrating the two...
The Low-Risk Approach to a Successful VA Implementation
Artificial Intelligence (AI) and Machine Learning (ML) have finally reached the maturity to deliver the long-awaited cost reduction and customer...