With Service Operations, we are merging the ITSM and ITOM workflows and fostering comprehensive infrastructure management, synchronizing workflows for strategic oversight crucial for operational excellence and resource optimization. 

Today, we can proudly announce that our latest offering, Building Blocks for Service Operations, has been officially approved by ServiceNow.

“The Cloud People’s offering for Service Operations quickly shows value to our customers for ITSM automation and ITOM,” says Matt Johnson, ITSM and Service Operations Senior Sales Director at ServiceNow EMEA.

Service Operations is not a new product. It is a suggested approach to run an IT Service organization combining IT Service Management (ITSM) and IT Operation Management (ITOM) in one workspace. From a single workspace, you can predict, prevent, and resolve incidents proactively and get clear visibility into context and impact before services impact users. 

But what exactly is this offering all about? Let's delve into the details.

Introducing Building Blocks for Service Operations

At The Cloud People, we understand the evolving needs of businesses in the digital age. Our offering, Building Blocks for Service Operations, is meticulously designed to cater to these needs. It seamlessly integrates with ServiceNow’s Service Operations Workspace, combining the power of ITSM and ITOM.

Service Operations refer to the process of automating and improving the efficiency of technology service operations. By combining ITSM and ITOM onto a unified platform, this integration will enhance the delivery of resilient and cost-effective services across the business. When services and operations are consolidated, IT Service Management data becomes a valuable resource, offering historical and real-time context for IT operations. When companies adopt a Service Operations approach and integrate their ITSM and ITOM, they get the ability to:

• connect processes across the different departments

• eliminate any unnecessary integration gaps

• proactively predict and prevent outage

• increase data visibility and make better and thoughtful decisions

• centralize all functionality

• provide service agents and operators with a single pane of glass and the same reference point

This testimonial from a large manufacturing customer in The Netherlands underlines the benefits of The Cloud People’s Building Blocks for Service Operations Offering:

“The ongoing value and innovation brought by the team of The Cloud People have solidified them as an essential partner in our Service Operations journey.”

What Sets Us Apart

What sets Building Blocks for Service Operations apart is its seamless integration with ServiceNow’s Service Operations Workspace. This integration provides real-time insights, enabling businesses to make data-driven decisions for superior outcomes.

Contact our ServiceNow Service Operations Specialists if you would like to know more about how we together can make your business excel: 

Floris Verschoor, Managing Partner & Advisor at The Cloud People, book a meeting

Dean Mortimer, Managing Partner & Senior Advisor at The Cloud People, book a meeting

Learn more about The Cloud People’s Building Blocks for Service Operations: https://www.thecloudpeople.com/services/service-operations