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Explore the latest thoughts and insights from our experts

4 min

Why is a game of Scrabble good for your ServiceNow project?

What is Scrabble? Scrabble is a word building game. Up to four players draw seven letters and create words out of them. There is a dedicated dictionary and every combination of letters put on the board must be present within this defined set.

6 min

ServiceNow Yokohama release

Upgrades! Who does not like them? Here at The Cloud People, we eat upgrades for breakfast. All kidding aside, this crucial part of the product...

6 min

Handling update sets: Dos and Don’ts. 

When working with update sets in ServiceNow, following the good practices is essential to avoid errors and ensure smooth migrations. Understanding...

4 min

What is cloud computing?

Cloud computing is the internet-based delivery of IT services, such as servers, storage, and software, enabling on-demand access and scalability....

3 min

Unlocking AI's Power with Elisa and The Cloud People

As AI reshapes industries, practical integration is key. In collaboration with The Cloud People, Elisa delivers real-world AI solutions that enhance...

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3 min

What is IT Service Management?

IT Service Management is an approach to designing and supporting IT services used by many organizations. This article attempts to give a short...

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5 min

DORA ICT

On January 17th, 2025, the EU regulation called the Digital Operational Resilience Act (DORA) will come into force to strengthen the IT security of...

3 min

Common Service Data Model (CSDM) 4.0 Explained: The Lemonade Stand Analogy

Breaking down different service types through a simplified example Business Services, Technical Services, Application Services, Business Service...

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4 min

Implementing CSDM into ServiceNow

As a consultant, I was recently tasked with helping a client "get up-to-date on CMDB." The goal was to establish integrations to import data into the...

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