1 min
Adnan Farnian: Sep 2, 2025
Customer Experience is your competitive advantage In today’s experience-driven economy, your customers no longer compare you to your competitors—they compare you to the best experience they’ve ever had. Loyalty disappears fast if your service feels...
3 min
Every business wants happy customers, but how do you actually check if your customers are happy? That is where Customer Satisfaction Score, or CSAT,...
2 min
The Cloud People: Jun 27, 2025
More than a tool Many organizations already use ServiceNow successfully - whether to optimize IT processes, track incidents more efficiently, or...
2 min
The Cloud People: Jun 27, 2025
In theory, the role of a platform owner is quickly defined: they are responsible for the overall development and governance of a digital platform...
3 min
Stepping Up Your Service Management: Why Organizations are Moving from Cherwell to ServiceNow For organizations relying on Cherwell Service...
6 min
In today's fast-paced business environment, risk management is more crucial than ever. Yet, for many organizations, the process can feel like taming...
1 min
Adnan Farnian: May 23, 2025
Organizations today face mounting pressure to deliver resilient, efficient, and proactive IT services. This requires more than standalone ITSM or...
1 min
In today's cloud-based world, where your data is hosted is more relevant than ever, especially for organizations operating under strict data...
4 min
Cezary Basta: Mar 24, 2025
What is Scrabble? Scrabble is a word building game. Up to four players draw seven letters and create words out of them. There is a dedicated...
