6 min
ServiceNow Zurich Release
At The Cloud People, we’re basically on a first-name basis with them. If Yokohama were a dessert, Zurich would be the main course. All joking aside,...
6 min
From Team Agile to Enterprise Agility: Scaling Up with SAFe
Sławek: Sep 24, 2025
In today’s dynamic business environment, even organizations that have embraced Agile at the team level often struggle to achieve company-wide...
2 min
Top 5 Game-changing features in the ServiceNow Zurich Release
Uncover the transformative updates in the ServiceNow Zurich release that are set to revolutionize mobile app development, workflow automation,...
6 min
Workplace Service Delivery
Streamlining Workplace Experience with ServiceNow Have you heard about the Workplace Service Delivery (WSD) module in ServiceNow? WSD is a relatively...
1 min
Why you should choose a specialized ServiceNow Partner
Adnan Farnian: Sep 2, 2025
Customer Experience is your competitive advantage In today’s experience-driven economy, your customers no longer compare you to your competitors—they...
3 min
What is Customer Satisfaction Score (CSAT)?
Every business wants happy customers, but how do you actually check if your customers are happy? That is where Customer Satisfaction Score, or CSAT,...
2 min
Why a platform strategy goes beyond tool thinking
The Cloud People: Jun 27, 2025
More than a tool Many organizations already use ServiceNow successfully - whether to optimize IT processes, track incidents more efficiently, or...
2 min
What platform owners really need: role, responsibility, impact
The Cloud People: Jun 27, 2025
In theory, the role of a platform owner is quickly defined: they are responsible for the overall development and governance of a digital platform...
3 min
Moving from Cherwell to ServiceNow
Stepping Up Your Service Management: Why Organizations are Moving from Cherwell to ServiceNow For organizations relying on Cherwell Service...