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4 min

Implementing CSDM into ServiceNow

As a consultant, I was recently tasked with helping a client "get up-to-date on CMDB." The goal was to establish integrations to import data into the CMDB. However, a significant issue arose: there was no underlying process to support this data...

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6 min

Xanadu - ServiceNow’s most intelligent release, ever

Yet again, ServiceNow has delivered by far its largest release of new capabilities for generative AI powered by a platform with an entire new...

3 min

AI for Customer Service and Operations - The Do's and Don'ts

ServiceNow’s AI-driven technology redefines what's possible, from streamlining customer interactions to boosting agent productivity. Discover insider...

7 min

Optimisation matters and a Case Study that proves it.

Imagine a bustling city where the traffic lights are poorly timed and the roads are filled with unnecessary detours. The result? Frustrated...

7 min

5 Key Steps to Employee Privacy Protection with ServiceNow: Safeguarding Privacy in the GDPR Era

In today's data-driven world, protecting employee privacy is no longer an option but a necessity. Organizations face a growing landscape of privacy...

3 min

What is ServiceNow Portal?

In today's fast-paced digital world, efficient service delivery is crucial for business success. This is where ServiceNow Portals come into play,...

4 min

Key Difference between Service Portal and Employee Center

ServiceNow Employee Portal vs. Service Portal: Which One is Right for Your Organization? In the dynamic world of digital workplaces, having the right...

4 min

Unleashing the Power of AI and Automation: 

Discover the game-changing innovations unveiled at Knowledge 24 that are set to transform how organizations leverage the ServiceNow platform. In the...

4 min

Enhance your transforms with Identification and Reconciliation engine (IRE)

Transform maps are powerful tools widely used to process data from import (import set) to ServiceNow tables. After creation, they can be reused, so...

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