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illustration showing a lemonade stand

3 min

Common Service Data Model (CSDM) 4.0 Explained: The Lemonade Stand Analogy

Breaking down different service types through a simplified example Business Services, Technical Services, Application Services, Business Service Offerings, and Technical Service Offerings – if you are not very experienced with ServiceNow’s CSDM...

4 min

Implementing CSDM into ServiceNow

As a consultant, I was recently tasked with helping a client "get up-to-date on CMDB." The goal was to establish integrations to import data into the...

Man presenting at stage

5 min

Xanadu - ServiceNow’s most intelligent release, ever

Yet again, ServiceNow has delivered by far its largest release of new capabilities for generative AI powered by a platform with an entire new...

3 min

AI for Customer Service and Operations - The Do's and Don'ts

ServiceNow’s AI-driven technology redefines what's possible, from streamlining customer interactions to boosting agent productivity. Discover insider...

7 min

Optimisation matters and a Case Study that proves it.

Imagine a bustling city where the traffic lights are poorly timed and the roads are filled with unnecessary detours. The result? Frustrated...

7 min

5 Key Steps to Employee Privacy Protection with ServiceNow: Safeguarding Privacy in the GDPR Era

In today's data-driven world, protecting employee privacy is no longer an option but a necessity. Organizations face a growing landscape of privacy...

3 min

What is ServiceNow Portal?

In today's fast-paced digital world, efficient service delivery is crucial for business success. This is where ServiceNow Portals come into play,...

3 min

Key Difference between Service Portal and Employee Center

ServiceNow Employee Portal vs. Service Portal: Which One is Right for Your Organization? In the dynamic world of digital workplaces, having the right...

4 min

Unleashing the Power of AI and Automation: 

Discover the game-changing innovations unveiled at Knowledge 24 that are set to transform how organizations leverage the ServiceNow platform. In the...

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