3 min
IT Service Management is an approach to supporting and designing IT services in use by many organizations. This article attempts to give a short overview of the basic terms to make what can be a large and imposing beast seem slightly more manageable.
5 min
On January 17th, 2025, the EU regulation called the Digital Operational Resilience Act (DORA) will come into force to strengthen the IT security of...
3 min
Samu Lehtimaki: Oct 9, 2024
Breaking down different service types through a simplified example Business Services, Technical Services, Application Services, Business Service...
4 min
David Gustafsson: Sep 25, 2024
As a consultant, I was recently tasked with helping a client "get up-to-date on CMDB." The goal was to establish integrations to import data into the...
5 min
Adnan Farnian: Sep 9, 2024
Yet again, ServiceNow has delivered by far its largest release of new capabilities for generative AI powered by a platform with an entire new...
3 min
ServiceNow’s AI-driven technology redefines what's possible, from streamlining customer interactions to boosting agent productivity. Discover insider...
6 min
Imagine a bustling city where the traffic lights are poorly timed and the roads are filled with unnecessary detours. The result? Frustrated...
7 min
In today's data-driven world, protecting employee privacy is no longer an option but a necessity. Organizations face a growing landscape of privacy...
2 min
The Cloud People: Aug 15, 2024
In today's fast-paced digital world, efficient service delivery is crucial for business success. This is where ServiceNow Portals come into play,...
