3 min
Adnan Farnian: Nov 18, 2025
In today’s enterprise landscape, AI has become more than a buzzword — it’s a business imperative. But unlocking its true potential requires more than...
4 min
ServiceNow introduced integration capabilities with Microsoft Teams, allowing, e.g., the Virtual Agent to be used directly in Teams. This feature is...
8 min
In CSDM (Common Service Data Model) version 4 ServiceNow introduced the so-called “Life Cycle fields” that are to replace all legacy status fields...
6 min
At The Cloud People, we’re basically on a first-name basis with them. If Yokohama were a dessert, Zurich would be the main course. All joking aside,...
6 min
Sławek: Sep 24, 2025
In today’s dynamic business environment, even organizations that have embraced Agile at the team level often struggle to achieve company-wide...
2 min
Uncover the transformative updates in the ServiceNow Zurich release that are set to revolutionize mobile app development, workflow automation,...
6 min
Streamlining Workplace Experience with ServiceNow Have you heard about the Workplace Service Delivery (WSD) module in ServiceNow? WSD is a relatively...
1 min
Adnan Farnian: Sep 2, 2025
Customer Experience is your competitive advantage In today’s experience-driven economy, your customers no longer compare you to your competitors—they...
3 min
Every business wants happy customers, but how do you actually check if your customers are happy? That is where Customer Satisfaction Score, or CSAT,...
