Mobile apps for your workplace

A smartphone being held in two hands, with the App Icons of NOW Mobile and ServiceNow agent on the screen.
Portrait of Sondre Pedersen.
Solution Consultant
Themes in this post: NOW Mobile, NOW Platform, ServiceNow Agent

Why is it that you have apps for all private tasks on your mobile today, but have so few to use at work? How do you start the mobile journey in your organization to make work more accessible and easy? To have more freedom to work remotely and the ability to work on the go, we depend on our mobile devices more than ever. ServiceNow’s new mobile apps are here to give you just that freedom to work from anywhere. Leveraging modern design and user experience, these apps make it possible and easy to work from anywhere.

Let’s head it off with some facts

A 2018 survey of 500 senior IT and business leaders conducted by Oxford Economics showed that 80% of the respondents believe their employees can’t do their jobs effectively without a smartphone. In fact, 75% said that mobile devices are essential to their company’s business workflows. The successful modern enterprise workforce is a mobile workforce.

How to get started?

Today, most people own a smartphone and have the ability to do most of their tasks in their private life on their mobile. Why is it that we don’t have the same option for work? “Generation Z” is growing up with smartphones and expectations to be able to work remotely and on the go. Isn’t it about time to take the journey for all parts of your organization, to “remove the friction from work”? The Now Platform gives you access to several apps, but the main two ones are “NOW Mobile” for requesters and “ServiceNow Agent” for fulfillers.

NOW Mobile

With Now Mobile, you can find answers and get stuff done across IT, HR, Facilities, Finance and Legal, amongst other departments. All from a mobile app powered by the NOW Platform. The app makes it possible to work from anywhere and gives you easy access to help and support, order items, and search for knowledge. It is also making use of the accessibility of the mobile with QR Scanners, video, and camera options. Why use your phone to take a picture and transfer it to the computer in order to get help when you can have the access right away? The NOW Mobile is powered by the NOW Platform, which makes it available for any package, like IT Service Management or HR Service Delivery.

ServiceNow Agent

Mobile consumer apps enable you to connect with friends, hail a ride or order takeout food with just a few taps or swipes. Now you can do the same for work, just as easy.

With the Agent app, you can work from anywhere with the same tools and data you have on your computer. This makes small and quick tasks even easier and increases productivity letting you work on the go, even without Internet connection. You have access to the Agent app from all products that are a part of the Now Platform, even custom applications created for the mobile. Utilize all the mobile advantages like camera, GPS and touch screen to make it quick and easy to get work done. You will also have the ability to do Analytics to track and drive mobile app adaptation into user behavior.

You can also brand the mobile apps tailored to your organization, with your own icons, splash screen and branding colors.

Give your employees the freedom

The Cloud People are here to help you give your organization’s employees the freedom to work on the go and to use the mobile to make work easier and better. We would love to show you how you can increase availability and accessibility while still giving the same tools and data to perform great work. Get in touch with us today to find out more.

Build your own Apps in The Now Platform

Dowload "Three common business challenges you can solve using the Now Platform" to discover how you can empower your business users to build the apps they need to do their jobs - without adding to IT's workload and without resoting to rogue solutions that can compromise your process integrity and data security. Read more about the e-book

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