IT Service Management: ServiceNow

Deliver resilient IT services and streamline your operational processes with ITSM

What is IT Service Management (ITSM)?

ITSM is a set of workflows and tools for optimally developing, delivering, and managing IT services. It encompasses a wide range of services including:

  • Service desk support
  • Asset provisioning and management
  • Device lifecycle management
  • Software licensing and SLA (Service Level Agreement) management
  • Identity management

ServiceNow IT Service Management

IT Service Management in ServiceNow provides a single cloud-based platform that makes it possible for you to handle, debug, prioritize and automate your workflows and processes. With ServiceNow ITSM, you can easily automate support for common employee requests, use real-time intelligence to prioritize tasks, and make smarter decisions.

ServiceNow key benefits for ITSM

With ITSM, you make smarter decisions and achieve higher ROI by increasing efficiency and lowering costs that allow you to reinvest your savings back into the business.


Why do businesses choose ServiceNow for ITSM?

  • A single-cloud platform that creates unified end-to-end service experiences.
  • Automates IT support for standard requests and limit emails and manual processes.
  • Prioritize and distribute work tasks intelligently and scale your IT to fit the needs.
  • Increased business velocity as a result of fulfilling service requests more quickly and easily.
  • Gain real-time insights and make smarter decisions.

Why do businesses need ITSM

ITSM focuses primarily on meeting the IT service needs of consumers of technology; this diverse group includes employees, partners, vendors, and customers. IT Service Management creates highly satisfying experiences for employees and empowers them to find answers from anywhere.

Want to read more about ServiceNow?

Customer cases

Check out how some of our customers has transformed their IT operations with ServiceNow ITSM 

New platform – new opportunities

With a population of more than 580,000 and a staff of 15,000, it was essential for the Region of Northern Denmark to select an ITSM solution that could be scaled and configured with other systems. Learn how ServiceNow ITSM transformed their operations.

Faster and better IT support in the City of Aarhus

With around 30,000 staff, it was essential for the City of Aarhus to establish an overview over its myriad computers and other assets.

Want to now more about ITSM?

Download our free e-book, Transform IT, and see how ServiceNow ITSM can transform your IT operations. Read more here

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ITSM in ServiceNow: E-Book

Gain more details and insights of the specific offerings, benefits, and customers cases of ServiceNow's ITSM – download our free e-book.

ServiceNow ITSM Pro: Webinar

Check out our free webinar "Demystifying ITSM Pro" and discover why ServiceNow ITSM Pro is the best solution for your IT Department.

Contact The Cloud People

Do you want to know how the ITSM suite will make you a leader in pushing innovation and transformation in your organization? Contact The Cloud People today and we guide you to the most popular global IT service management on the market today.

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