IT organizations have gone through massive transformation from running IT, moving to cloud and driving innovation. All of this, while technology and business operations are getting more linked. Operation technologies are becoming central to IT and key innovation for most businesses. It’s therefore one of the major strategy themes for ServiceNow's long term strategy. Let’s take a closer look into ServiceNow’s vision, how to support key areas and journey towards supporting Technology driven operation.

The future needs more people skilled in ServiceNow. Customers and partners are hungry for more talent to build the digital workplace they envision. Join Chuck as he explores how low-code technology enables the future for everyone. Watch as Chuck demonstrates how easy it is to digitize and deploy an app in minutes.

Technical architects are a vital part of the ServiceNow ecosystem. They are the masterminds of translating business requirements and needs into technical solutions. But what is important as a Certified Technical Architect (CTA) and what should you be aware of when architecting solutions? Join Göran on his road trip as he explores the CTA role and offers an example of what to think about when architecting solutions using Flow Designer as an example.   

What does it take to build a Next-Gen IT Service Offering? What skills and technologies are needed to implement a connected experience for IT Service Delivery teams and your customers? Join this session and learn how your organization can be successful in a ‘Work from anywhere environment’ when Adam takes you through different strategies.  

To be announced

What is ‘out-of-the-box’ (OOTB)? How does it provide value, and what should you consider before customizing your solutions? Join this session and learn more about the strengths and weaknesses of OOTB in ServiceNow, when Mikkel shares his experience and knowledge from various ServiceNow implementations. 

To be announced

How can you accelerate product launch, make continuous tests, reduce errors, and improve product quality? Get the answers in this session, where David takes a deep dive into Testing & Quality Assurance in ServiceNow.

What is Configurable Workspace? Is it different than Agent Workspace? How does it fit in with Next Experience? In this session we are taking an in-depth look at the Configurable Workspace and how you can start using it. 

Security and control of what your agents/departments can and cannot view is pivotal for HR, as there are so much confidential data. But how do you easily set up security measures for your for HR department in ServiceNow? In this session you will learn how you can utilize the OOTB (out-of-the-box) security policies in the HR module, by diving into its simple nature and understanding your own foundation.

Do you repeatedly receive the same cases and enquiries over and over again? Would you like to increase the self-service rate and avoid repeating the operational tasks ?  In this session you learn how you can create self-service for end users on the Servicenow platform and help them find the answers they are looking for - without the need for hands-on support from you or your team.

Goodbye Service Portal! How do you successfully transition from Service Portal(s) to Employee center without disrupting the user experience? Get inspired in this session where we take a deep look on the topic and showcase real experiences from actual customer transition projects.  

So what does a restaurant have in common with Enterprise Service Management ? In this session we’re looking at how you can introduce ESM thinking to the business in a way that allows you to apply service management principles to a multitude of different supporting functions - in a way that the business can understand your ambition to change!

With Next Experience you can create Workspaces, Service Portals and Mobile interfaces from one single tool - the UI Builder. However, many design elements reside in various tables, that few people have ever heard of. Let's take a deep dive and see how experiences can be adjusted and expanded the old "record"-way.

Are you about to onboard new departments or teams on your Customer Service Management solution? Maybe you are considering establishing a more digitized and integrated customer service experience? Join this session and learn how you effectively can scale your CSM solution with case types to make sure you are scaling in the right way.