--- title: WORKFLOW | The Cloud People description: "Learn from industry experts, researchers, ServiceNow gurus and fellow members of the community. Join our next Workflow in 2023!" image: https://www.thecloudpeople.com/hubfs/W22_LinkedIn-add_Image.gif --- # WORKFLOW     #### We yearly invite our customers and friends to a one day ServiceNow conference - WORKFLOW. The date is not set for 2023  We will come back with a date.   At Workflow you will learn from industry experts, researchers, ServiceNow gurus and fellow members of the community – when we bring together a mix of inspirational talks, customer stories and how-to-sessions.   If you have any questions don't hesitate to contact us! [marketing@thecloudpeople.com](mailto:marketing@thecloudpeople.com) # Speakers & Sessions Check out our speakers and sessions and find the content that matches your specific interest. You can follow four different tracks: Platform, IT Experience, Customer Experience and Enterprise Service Management.  ### What can we learn from research? We have invited some of the top experts within digitization and business development to share their insights and research results with you. All Customer Experience Enterprise Service Management Enterprise Service Management | #### Identify the next step in your digital transformation How do we take full advantage of digital technologies? How can we identify areas for improvement, and how do we make the right choices when we invest in digitalization? Learn how you can reap the benefits of digitalization when Annabeth takes you through the stages and key dimensions of companies’ digital maturity. Research Customer Experience | #### The way to customer success How can we understand customer success? How can we structure customer experience? Before we can digitize processes, we need to gain insights into why certain processes are important. Thomas Ritter offers a guided tour through the customer universe and presents tools for creating customer insights with a focus on customer success and customer journey. Research ### ServiceNow Gurus Our ServiceNow Experts will be on stage to make sure you are on top of all the newest trends from ServiceNow. All Key note IT Experience Platform IT Experience | #### The shift towards Technology driven operations IT organizations have gone through massive transformation from running IT, moving to cloud and driving innovation. All of this, while technology and business operations are getting more linked. Operation technologies are becoming central to IT and key innovation for most businesses. It’s therefore one of the major strategy themes for ServiceNow's long term strategy. Let’s take a closer look into ServiceNow’s vision, how to support key areas and journey towards supporting Technology driven operation. ServiceNow gurus Key note | #### Low-code the future The future needs more people skilled in ServiceNow. Customers and partners are hungry for more talent to build the digital workplace they envision. Join Chuck as he explores how low-code technology enables the future for everyone. Watch as Chuck demonstrates how easy it is to digitize and deploy an app in minutes. ServiceNow gurus Platform | #### Become the mastermind of your business Technical architects are a vital part of the ServiceNow ecosystem. They are the masterminds of translating business requirements and needs into technical solutions. But what is important as a Certified Technical Architect (CTA) and what should you be aware of when architecting solutions? Join Göran on his road trip as he explores the CTA role and offers an example of what to think about when architecting solutions using Flow Designer as an example. ServiceNow gurus IT Experience | #### Next-Gen IT Service offering What does it take to build a Next-Gen IT Service Offering? What skills and technologies are needed to implement a connected experience for IT Service Delivery teams and your customers? Join this session and learn how your organization can be successful in a ‘Work from anywhere environment’ when Adam takes you through different strategies. ServiceNow gurus Platform | #### Antti Makinen, Advisory Solution Consultant, ServiceNow To be announced ServiceNow gurus ### Customer cases What can we learn from others digital transformation? What have they learned in the process and what are their wins? We have invited some of our customers to share their stories and experience with you. Mores customer cases will be announced during September. All Service Provider Transportation Government Manufacturing Energy and Utilities Financial Service Retail & Wholesale Healthcare Business and Consumer Platform Telco, Media & Technology Retail & Wholesale | #### Axfood To be announced Customer case Telco, Media & Technology | #### Elisa's Hybrid Cloud Offering How can the ServiceNow platform support the development of new functionalities and more efficient service production in modern hybrid cloud environments? How can integrations and process automation bring significant added value to the operation of hybrid cloud environments? Join this session and learn how the service provider Elisa, Finland, has utilized the capabilities of the ServiceNow Platform to create new services in a hybrid cloud environment. Customer case Service Provider | #### StarIT integrates with client’s systems and processes How do you provide better self-service solutions? And how do you integrate even more with each of your client’s systems and processes. In this session, Sakari Suhonen, talks about how StarIT, a Finnish IT-outsourcing provider, manage their multi-customer environment through the ServiceNow platform and how all their business-critical processes pass through ServiceNow – which enables them to work smarter, integrate more and automate better, ultimately providing their clients with better services. Customer case Service Provider | #### Next Experience in Conscia How do you consolidate many different dashboards, lists and forms used in one department? And how do you make a uniform experience across different roles, and still accommodate each roles specific needs for information? Join this session and learn how Conscia has used Next Experience to create a one-stop toolbox for their department Customer case Energy and Utilities | #### Norlys – Moving beyond the basics How do you move beyond the traditional incident, change and problem management in ServiceNow? In this session you can hear how Norlys Fibernet has utilized ServiceNow CMDB and obtained a better overview of their network performance, both in terms of overall reporting and incident handling. A solution that has reduced the downtime for customers and waste time for employees. Customer case ### How-to-Session Join our How-to-Sessions and get tips and tricks on how you can work even smarter with ServiceNow. All Customer Experience Enterprise Service Management IT Experience Platform Customer Experience | #### Put your process automation into practice Have you implemented traditional concepts like Knowledge mgmt and/or workflows, and wonder, is there more that ServiceNow can do? Join this session and discover the power of process support and automation gems (for non-techies), as provided by ServiceNow. How-to-session Platform | #### Is 'out-of-the-box' enough? What is ‘out-of-the-box’ (OOTB)? How does it provide value, and what should you consider before customizing your solutions? Join this session and learn more about the strengths and weaknesses of OOTB in ServiceNow, when Mikkel shares his experience and knowledge from various ServiceNow implementations. How-to-session IT Experience | #### Application Managed Service Application Managed Services should be more than ticket solving and deploying patches. Join this session to see how an AMS service can unburden you, and create value for your company. How-to-session Platform | #### Test automation & quality assurance How can you accelerate product launch, make continuous tests, reduce errors, and improve product quality? Get the answers in this session, where David takes a deep dive into Testing & Quality Assurance in ServiceNow. How-to-session Customer Experience | #### Configurable Workspace What is Configurable Workspace? Is it different than Agent Workspace? How does it fit in with Next Experience? In this session we are taking an in-depth look at the Configurable Workspace and how you can start using it. How-to-session Enterprise Service Management | #### Secure your HR module with OOTB security measures Security and control of what your agents/departments can and cannot view is pivotal for HR, as there are so much confidential data. But how do you easily set up security measures for your for HR department in ServiceNow? In this session you will learn how you can utilize the OOTB (out-of-the-box) security policies in the HR module, by diving into its simple nature and understanding your own foundation. How-to-session IT Experience | #### Increase your self-service rate Do you repeatedly receive the same cases and enquiries over and over again? Would you like to increase the self-service rate and avoid repeating the operational tasks ? In this session you learn how you can create self-service for end users on the Servicenow platform and help them find the answers they are looking for - without the need for hands-on support from you or your team. How-to-session Enterprise Service Management | #### Employee Center ABC Goodbye Service Portal! How do you successfully transition from Service Portal(s) to Employee center without disrupting the user experience? Get inspired in this session where we take a deep look on the topic and showcase real experiences from actual customer transition projects. How-to-session Enterprise Service Management | #### ESM on the menu So what does a restaurant have in common with Enterprise Service Management ? In this session we’re looking at how you can introduce ESM thinking to the business in a way that allows you to apply service management principles to a multitude of different supporting functions - in a way that the business can understand your ambition to change! How-to-session Platform | #### Next Experience behind the scenes With Next Experience you can create Workspaces, Service Portals and Mobile interfaces from one single tool - the UI Builder. However, many design elements reside in various tables, that few people have ever heard of. Let's take a deep dive and see how experiences can be adjusted and expanded the old "record"-way. How-to-session Customer Experience | #### CSM Case Types Magic Are you about to onboard new departments or teams on your Customer Service Management solution? Maybe you are considering establishing a more digitized and integrated customer service experience? Join this session and learn how you effectively can scale your CSM solution with case types to make sure you are scaling in the right way. How-to-session ## We are looking forward to seeing you at our next Workflow ![workflow22_chuck](https://www.thecloudpeople.com/hubfs/WORKFLOW/workflow22_chuck.jpg "workflow22_chuck")