Speakers &amp; Sessions

Identify the next step in your digital transformation

How do we take full advantage of digital technologies? How can we identify areas for improvement, and how do we make the right choices when we invest in digitalization? Learn how you can reap the benefits of digitalization when Annabeth takes you through the stages and key dimensions of companies’ digital maturity.

Research

The way to customer success

How can we understand customer success? How can we structure customer experience? Before we can digitize processes, we need to gain insights into why certain processes are important. Thomas Ritter offers a guided tour through the customer universe and presents tools for creating customer insights with a focus on customer success and customer journey.

Research

ServiceNow Gurus

Our ServiceNow Experts will be on stage to make sure you are on top of all the newest trends from ServiceNow.

All

Key note

IT Experience

Platform

The shift towards Technology driven operations

IT organizations have gone through massive transformation from running IT, moving to cloud and driving innovation. All of this, while technology and business operations are getting more linked. Operation technologies are becoming central to IT and key innovation for most businesses. It’s therefore one of the major strategy themes for ServiceNow's long term strategy. Let’s take a closer look into ServiceNow’s vision, how to support key areas and journey towards supporting Technology driven operation.

Key note |

Low-code the future

The future needs more people skilled in ServiceNow. Customers and partners are hungry for more talent to build the digital workplace they envision. Join Chuck as he explores how low-code technology enables the future for everyone. Watch as Chuck demonstrates how easy it is to digitize and deploy an app in minutes.

Become the mastermind of your business

Technical architects are a vital part of the ServiceNow ecosystem. They are the masterminds of translating business requirements and needs into technical solutions. But what is important as a Certified Technical Architect (CTA) and what should you be aware of when architecting solutions? Join Göran on his road trip as he explores the CTA role and offers an example of what to think about when architecting solutions using Flow Designer as an example.

Next-Gen IT Service offering

What does it take to build a Next-Gen IT Service Offering? What skills and technologies are needed to implement a connected experience for IT Service Delivery teams and your customers? Join this session and learn how your organization can be successful in a ‘Work from anywhere environment’ when Adam takes you through different strategies.

Antti Makinen, Advisory Solution Consultant, ServiceNow

To be announced

Customer cases

What can we learn from others digital transformation? What have they learned in the process and what are their wins? We have invited some of our customers to share their stories and experience with you.

Mores customer cases will be announced during September.

All

Service Provider

Transportation

Government

Manufacturing

Energy and Utilities

Financial Service

Retail & Wholesale

Healthcare

Business and Consumer

Platform

Telco, Media & Technology

Retail & Wholesale |

Axfood

To be announced

Telco, Media & Technology |

Elisa's Hybrid Cloud Offering

How can the ServiceNow platform support the development of new functionalities and more efficient service production in modern hybrid cloud environments? How can integrations and process automation bring significant added value to the operation of hybrid cloud environments? Join this session and learn how the service provider Elisa, Finland, has utilized the capabilities of the ServiceNow Platform to create new services in a hybrid cloud environment.

Service Provider |

StarIT integrates with client’s systems and processes

How do you provide better self-service solutions? And how do you integrate even more with each of your client’s systems and processes. In this session, Sakari Suhonen, talks about how StarIT, a Finnish IT-outsourcing provider, manage their multi-customer environment through the ServiceNow platform and how all their business-critical processes pass through ServiceNow – which enables them to work smarter, integrate more and automate better, ultimately providing their clients with better services.

Service Provider |

Next Experience in Conscia

How do you consolidate many different dashboards, lists and forms used in one department? And how do you make a uniform experience across different roles, and still accommodate each roles specific needs for information? Join this session and learn how Conscia has used Next Experience to create a one-stop toolbox for their department

Energy and Utilities |

Norlys – Moving beyond the basics

How do you move beyond the traditional incident, change and problem management in ServiceNow? In this session you can hear how Norlys Fibernet has utilized ServiceNow CMDB and obtained a better overview of their network performance, both in terms of overall reporting and incident handling. A solution that has reduced the downtime for customers and waste time for employees.

How-to-Session

Join our How-to-Sessions and get tips and tricks on how you can work even smarter with ServiceNow.

All

Customer Experience

Enterprise Service Management

IT Experience

Platform

Put your process automation into practice

Have you implemented traditional concepts like Knowledge mgmt and/or workflows, and wonder, is there more that ServiceNow can do? Join this session and discover the power of process support and automation gems (for non-techies), as provided by ServiceNow.

Is 'out-of-the-box' enough?

What is ‘out-of-the-box’ (OOTB)? How does it provide value, and what should you consider before customizing your solutions? Join this session and learn more about the strengths and weaknesses of OOTB in ServiceNow, when Mikkel shares his experience and knowledge from various ServiceNow implementations.

Application Managed Service

Application Managed Services should be more than ticket solving and deploying patches. Join this session to see how an AMS service can unburden you, and create value for your company.

Test automation & quality assurance

How can you accelerate product launch, make continuous tests, reduce errors, and improve product quality? Get the answers in this session, where David takes a deep dive into Testing & Quality Assurance in ServiceNow.

Configurable Workspace

What is Configurable Workspace? Is it different than Agent Workspace? How does it fit in with Next Experience? In this session we are taking an in-depth look at the Configurable Workspace and how you can start using it.

Secure your HR module with OOTB security measures

Security and control of what your agents/departments can and cannot view is pivotal for HR, as there are so much confidential data. But how do you easily set up security measures for your for HR department in ServiceNow? In this session you will learn how you can utilize the OOTB (out-of-the-box) security policies in the HR module, by diving into its simple nature and understanding your own foundation.

Increase your self-service rate

Do you repeatedly receive the same cases and enquiries over and over again? Would you like to increase the self-service rate and avoid repeating the operational tasks ? In this session you learn how you can create self-service for end users on the Servicenow platform and help them find the answers they are looking for - without the need for hands-on support from you or your team.

Employee Center ABC

Goodbye Service Portal! How do you successfully transition from Service Portal(s) to Employee center without disrupting the user experience? Get inspired in this session where we take a deep look on the topic and showcase real experiences from actual customer transition projects.

ESM on the menu

So what does a restaurant have in common with Enterprise Service Management ? In this session we’re looking at how you can introduce ESM thinking to the business in a way that allows you to apply service management principles to a multitude of different supporting functions - in a way that the business can understand your ambition to change!

Next Experience behind the scenes

With Next Experience you can create Workspaces, Service Portals and Mobile interfaces from one single tool - the UI Builder. However, many design elements reside in various tables, that few people have ever heard of. Let's take a deep dive and see how experiences can be adjusted and expanded the old "record"-way.

CSM Case Types Magic

Are you about to onboard new departments or teams on your Customer Service Management solution? Maybe you are considering establishing a more digitized and integrated customer service experience? Join this session and learn how you effectively can scale your CSM solution with case types to make sure you are scaling in the right way.