4 min
ServiceNow Employee Service (ESC) in Microsoft Teams Virtual Agent
ServiceNow introduced integration capabilities with Microsoft Teams, allowing, e.g., the Virtual Agent to be used directly in Teams. This feature is...
ServiceNow Platform (2)
6 min
ServiceNow Zurich Release
At The Cloud People, we’re basically on a first-name basis with them. If Yokohama were a dessert, Zurich would be the main course. All joking aside,...
6 min
From Team Agile to Enterprise Agility: Scaling Up with SAFe
Sławek: Sep 24, 2025
In today’s dynamic business environment, even organizations that have embraced Agile at the team level often struggle to achieve company-wide...
2 min
Top 5 Game-changing features in the ServiceNow Zurich Release
Uncover the transformative updates in the ServiceNow Zurich release that are set to revolutionize mobile app development, workflow automation,...
6 min
Workplace Service Delivery
Streamlining Workplace Experience with ServiceNow Have you heard about the Workplace Service Delivery (WSD) module in ServiceNow? WSD is a relatively...
2 min
Why a platform strategy goes beyond tool thinking
The Cloud People: Jun 27, 2025
More than a tool Many organizations already use ServiceNow successfully - whether to optimize IT processes, track incidents more efficiently, or...
6 min
“Taming the Beast” Simplify Your Risk Management with ServiceNow IRM
In today's fast-paced business environment, risk management is more crucial than ever. Yet, for many organizations, the process can feel like taming...
1 min
Maximize IT Efficiency with The Cloud People's ServiceNow Expertise
Adnan Farnian: May 23, 2025
Organizations today face mounting pressure to deliver resilient, efficient, and proactive IT services. This requires more than standalone ITSM or...
1 min
Where is ServiceNow Hosted
In today's cloud-based world, where your data is hosted is more relevant than ever, especially for organizations operating under strict data...