4 min
The Cloud People: May 11, 2026
Your AI is already moving into the workflow. Is your governance keeping up? AI is quickly becoming part of how work gets done. In ServiceNow, it can summarise incidents, draft responses, route cases, support agents, recommend next steps and,...
4 min
The Cloud People: Mar 25, 2026
In 12 months, a regulator will ask you to trace that AI decision. That is not a forecast. That conversation is already happening — in compliance...
3 min
The Cloud People: Mar 2, 2026
Elisa has been investing in the ServiceNow platform and related AI solutions for years, both in its own operations and in the services it delivers to...
3 min
The Cloud People: Feb 26, 2026
In 2026, those close to the ServiceNow Platform are being asked to do more than keep the platform stable. The expectations have shifted: move faster,...
2 min
The Cloud People: Feb 13, 2026
When companies announce acquisitions or investments, the conversation often focuses on the future: new ambitions, long-term roadmaps, and big...
2 min
The Cloud People: Feb 4, 2026
If you’ve been anywhere near a ServiceNow release note, keynote, or LinkedIn feed lately, one thing is undeniable: AI is no longer “coming.” It’s...
3 min
The Cloud People: Dec 18, 2025
Combining world-class ServiceNow and SAP delivery NTT DATA is investing in The Cloud People, making the ServiceNow specialist its Nordic spearhead....
3 min
Adnan Farnian: Nov 18, 2025
In today’s enterprise landscape, AI has become more than a buzzword — it’s a business imperative. But unlocking its true potential requires more than...
4 min
ServiceNow introduced integration capabilities with Microsoft Teams, allowing, e.g., the Virtual Agent to be used directly in Teams. This feature is...
