4 min
The Cloud People: Sep 29, 2026
In our previous post, we looked at what ServiceNow AI Control Tower is and why platform owners who've been cautious about AI adoption should take it...
5 min
The Cloud People: Sep 21, 2026
If you are a ServiceNow platform owner, chances are you have watched the AI conversation unfold from the sidelines for the past couple of years....
4 min
Cezary Basta: Sep 21, 2026
1. Callback In my previous article, Why is a game of Scrabble good for your ServiceNow project?, I drew a parallel between the mechanics of an Agile...
6 min
Odd M. Leonhardsen: Aug 20, 2026
Enterprise systems began by storing the work. Then they began to run it. The era beginning now is about understanding it. The shift to a system of...
8 min
Odd M. Leonhardsen: Jul 23, 2026
At Knowledge 2026, ServiceNow opened its full system of action to any AI agent, headlessly, through a generally available MCPServer. Twenty years of...
5 min
Odd M. Leonhardsen: Jul 14, 2026
Most organizations deferred CSDM because it looked like a data- model project. AI agents change what the model is for, and what a thin one now costs....
11 min
Odd M. Leonhardsen: Jul 1, 2026
Autonomous AI, EU regulation, and ServiceNow's new commercial model have turned the Common Service Data Model (CSDM) from a hygiene project into the...
8 min
ServiceNow has rebuilt its packaging around AI. For platform owners, the change looks like a feature-mapping exercise. But it is really a commercial...
5 min
Odd M. Leonhardsen: Jun 23, 2026
ServiceNow has quietly become the AI platform for enterprise transformation. Most organizations still run it as a ticketing tool under IT Operations,...
